Our Articles & Resources

Q-nomy's Blog: Customer Experience And More

Here you can read about our latest product updates, partnerships, and all our milestones throughout the years

January 2, 2024

Streamlining Online Customer Engagement with the Cubu Button

Q-nomy is proud to announce a significant enhancement to our Cubu platform- the introduction of the Cubu Button. This new feature, launched as the first update of 2024, marks a pivotal step in our ongoing effort to provide more integrated and streamlined customer journey management solutions.
November 16, 2020
Appointment Scheduling
Omni-Channel

How Can You Reduce Customer Service Agents' Zoom Fatigue?

"Zoom fatigue" is the tiredness, worry, or burnout associated with overusing virtual platforms of communication. Zoom fatigue is particularly hazardous when customer service agents are concerned. And yet, serving customers over video, particularly during times of social distancing, has many benefits. So how can a service provider alleviate agents' zoom fatigue?
November 2, 2020
Business Process Management
Customer Interaction Management

Ensuring Effective Communication When Customer Service Agents Work From Home

When customer service agents work from home, things get tricky. Service reps never work in isolation, as it is their job definition to be constantly communicating. Here we examine agent communications and suggest methods to ensure they remain effective when working from home.
October 13, 2020
Customer Experience
Customer Interaction Management

Get Creative With Your Customer Experience

Businesses naturally associate creativity with advertising. We expect our marketing department to come up with creative ideas for new campaigns. But what about creative customer experience?
October 13, 2020
Queue Management
Appointment Scheduling

Expanding Possibilities: More Options for Avatar Queue Management

Q-nomy's concept of avatar queuing has definitely made an impact. It is a unique solution where the patient's place in line is presented not in the form of numbers or letters, but as a cartoon figure – an "avatar".
October 1, 2020
Appointment Scheduling
Customer Experience
Omni-Channel
Queue Management

Safety Measures That Will Boost Your Customer Experience Long After The Pandemic

Most service providers are now taking steps to reopen their customer service locations or shops under the strict regulations of public health and social distancing. When examined closely, it becomes apparent many of these steps make sense from a business perspective regardless of the current constraints.
September 15, 2020
Appointment Scheduling
Omni-Channel

The New Normal in Appointment Scheduling

We've previously discussed the outlook for queue management, and outlined some of the likely characteristics of "the new normal of queuing for customer service". We've mentioned that this will become inseparable from appointment scheduling. Now let's focus on this latter topic.
August 26, 2020
Customer Experience
Q-Flow

Going Live Quicker With Q-Flow 6.3

Q-nomy's Q-Flow V6.3, released last week, focuses on speed. More precisely, it focuses on enabling organizations to set up their solutions and go live quicker than ever before. Because we're living at a time when agility, and the ability to adapt to rapid changes, can make or break a business.
August 11, 2020
Customer Interaction Management
Omni-Channel
Q-App

Omnichannel Solutions: A Toolbox, Not a Tool

We've recently announced the release of several new Q-Apps designed to enable omnichannel customer service management. These applications, built on the robust software platform of Q-Flow 6, provide a wide range of capabilities, such as multi-channel customer communications, an integration framework, and integration with specific leading vendors.
July 22, 2020
Chatbots
Customer Experience
Queue Management

The New Normal in Queue Management

While most of the world is still somewhere in-between lock-down and re-opening, we turn our eyes to the future to ask: what will be the new normal for customer service, after the dust has settled? In this post, we'll focus on one aspect of service center operation, which is queuing.
May 20, 2020
Customer Journey
Omni-Channel
Queue Management

Reopening Stores and Service Centers, Safely

Stores and service centers are now starting to reopen. Businesses and consumers are concerned that required safety measures would render the new customer experience unpleasant. Technology, such as Customer Journey Optimization, can help alleviate some of these fears.
March 26, 2020
Omni-Channel

Even At Times of Social Distancing, Customer Service Branches Have An Important Role

When face to face interactions become impractical, service providers transition to digital, and particularly video interactions. Instead of shutting down the service branches, businesses can connect branches to virtual queues, and allow their staff to provide digital customer service.
March 17, 2020
Appointment Scheduling
Omni-Channel

Customer Service in the Time of Corona

As the world faces the implications of the coronavirus outbreak, customer service managers now have to deal with a particular challenge. Despite digital transformation strategies, many businesses still rely on face-to-face interactions to set essential activities in motion, such as signing important contracts or customer authentication. Q-nomy provides virtual and scheduled interactions to help companies continue to offer their services while keeping business and health top of mind.
February 25, 2020
Appointment Scheduling
Banks
Omni-Channel
Telecom

Scheduling a phone call with a customer? Why not?

Whether you are a service provider for the telecom industry, financial services, healthcare, or other customer-facing sectors, you are likely already aware of the need for appointment scheduling. If you are running a call center, however, chances are you just attend to call as they come. Well, maybe it's time to start thinking about scheduling phone calls as well...
February 4, 2020
Business Process Management
Customer Experience
Telecom

Enhancing your Digital Customer Experience with BPM

Telecommunication service providers today are facing many challenges that are critical to the success and possible survival of their business, including effectively implementing a digital transformation strategy and providing exceptional customer experience.
April 2, 2019
Banks
Business Process Management
Customer Experience
Omni-Channel

The Future of Retail Banking

Financial services and customer-focused banking are experiencing a retail revolution. To optimize the customer experience, a financial service organization needs to understand their customer base now, and in the future.
February 5, 2019
Customer Experience

Looking to Africa

African markets had long since been of interest to Q-nomy, as we have seen an increasing demand for solutions that help organizations improve their customer experience. We kick off 2019 with two new partners in Africa, and we are all set to push forward and make an impact in the region.
November 27, 2018
Business Process Management
Customer Interaction Management
Q-Flow

Q-nomy conference 2018 select moments (3): Q-Flow 6.2

To conclude the series of posts on the Q-nomy annual conference held in November 2018, we’ll cover the announcement of Q-Flow 6.2, the latest addition to the Q-Flow 6 family.
November 20, 2018
Customer Experience

Q-nomy conference 2018 select moments (2): The Partners Community

We try to choose our partners the same way we choose our employees: based on their skills and motivation, indeed, but also – based on their character and attitude...

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