If there is anything we have learned since the whole Covid saga began, it’s that both consumers and retailers need to make changes in the way they function, to accommodate real-world changes in behavior and safety. As unappealing or uneventful as social distancing might be, sometimes it is necessary to keep us healthy. After all, without our health, we won’t be able to enjoy ourselves anyway.
That was the thought process behind Q-nomy’s customer journey and interaction management solution. We know how frustrating it is to wait on hold for long periods of time, only to get disconnected. Or to get connected to an automated operator, only to never find what you’re looking for in the menu, and to never speak to an actual person that can help. We can’t stand that either, so we decided to do something about it!
We decided to give retail stores a few new options of interacting with their customers. Ever wanted a personal shopper? Well, now the employee at the store could be just that. Imagine wanting to go buy the newest shoes for your collection, or the newest exclusive designer dress, or simply finish off your grocery list with some necessary items, but you don’t have the time to do so or maybe you’re not feeling well. Whatever the case may be, your favorite retail store would be able to help (and possibly, they'd also get you to add a few items to your shopping cart…)
Q-nomy’s digital adaptation is revolutionary. Thanks to our multi-channel customer journey and communications platform, Q-nomy can provide customers with the ability to contact their retail stores over video and have their new “personal shoppers” take care of their purchases. Retail stores could even decide to control the number of walk-ins by using our robust scheduling or queue management tools to reduce crowding.
We may not be able to predict the future, but we can at least make sure it will be a safe and comfortable one, with a great customer experience to add.