Customer Interaction Management

Introducing Q‑nomy's CIM (Customer Interaction Management) solution - an omnichannel platform for streamlined customer communication and efficient automation, adaptable to diverse business needs. It includes an administrator interface for templates, online forms, and automated messaging, enhancing communication efficiency and process automation.


Customer Interaction Highlights

Customer Interaction Management software helps organizations streamline and optimize customer interactions across various touchpoints. It enables efficient communication, personalized experiences, and seamless coordination between customers and agents.

Omni-channel communication management

Our solutions provide performance and service level data analysis to support managers in streamlining customer service and reducing operational costs. With our data analysis, educational institutions can gain insights into their operations, improve their processes, and optimize their resources.
Automated messaging

Automated messaging

Q-nomy's CIM solution can be configured to automatically send messages to customers based on specific events and conditions, such as appointment reminders or follow-up messages after a service interaction is completed.

Customizable messaging templates

Our CIM solution allows businesses to create and customize messaging templates for different communication channels. This ensures that messaging is consistent across all channels and can be tailored to specific customer needs.
BPM integration

BPM integration

The CIM solution integrates seamlessly withQ-nomy's business process management software. This feature provides customers with transparency on the status of their case, and ensures they are always informed and up-to-date.

We help streamline your physical & digital customer journey

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