Queue Management System Software

Q‑nomy's queue management system is an advanced, rule-based solution for handling and routing customers while they wait to meet your agents, in physical locations as well as digital channels.

Minimizes Wait Times
Improves Service Quality
Scales with Your Business
 Queue manage

A Smart, Digital and Physical Queue Management System

Meeting a new client or customer is a part of business. Once booking happens, routing and handling customers waiting to meet your agents needs to be as frictionless as possible. Q-nomy's smart features boost efficiency, minimize costs and keep your customers happy – even when they’re waiting.

Efficient queue

Logical, Queue Management and Priority Rules

We've developed our program to meet the needs of your organization at every stage of growth. Our comprehensive queue management optimizes customer flow and reduces wait times with:
Smart appintment scheduling
Customer routing logic
Load-Balancing
Priority Rules
Flexible configuration

100% Flexible Customization 

Queue management software isn’t one-size-fits-all. At Q-nomy, we break the mold, offering you a highly configurable solution that you control with:
User and customer services
Custom service models
Robust workflows
So much more
Scalability

Communication on Customer-Preferred Mediums

Your customer queue management system needs to communicate with your customers effectively. How? Q-nomy helps you entertain and inform people in your queue via:
In-app notifications
Digital signage
E-mail
SMS
Omnichannel

Customer Flow Management Everywhere at Once

Streamlining the customer experience has never been this fluid and accommodating. Your business can manage virtual queues across all mediums:
Video Appointments
Digital Services
Everywhere
real-time

Real-time Reporting, Monitoring and KPI Tracking

Managers and leaders in your organization need real-time reporting. We empower your managers with real-time monitoring to:
Track KPIs
Take proactive measures
Improve the customer experience
Scalability

Queue Routing and Prioritization

Q-nomy's system is scalable, allowing businesses to start with a single point-of-service and expand to any number of branches; or, start with a simple solution, and upgrade to incorporate more capabilities.
Prioritizes routing based on your rules
Connects to all of your branches and offices
Gives you control over customer satisfaction
Scalability

Simple Scalability as Your Business Grows

Your queue management system shouldn’t outgrow your business. Q-nomy's system scales with your entity from a single point of service and will scale to any number of branches as you grow.
Automate bookings with custom rule-based solutions tailored to your organization’s needs.
Manage from one appointment to thousands seamlessly with our scalable solution.
Robust integration across all digital channels and physical locations.
communication

Integration with CRM Systems

Connect the queue management software with the organization's Customer Relationship Management (CRM) platform, synchronizing customer data and interaction history. This enables businesses to deliver personalized service and gain insights into customer needs.
Automate bookings with custom rule-based solutions tailored to your organization’s needs.
Manage from one appointment to thousands seamlessly with our scalable solution.
Robust integration across all digital channels and physical locations.

Businesses Worldwide Benefit from Our Queue Management System 

Q-nomy's queue management software is integral to reducing wait times, optimizing services and elevating the customer experience worldwide. You'll find our platform in some of the world’s leading sectors:

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Telecom

Telecom companies and stores are reducing wait times and improving support with a queue online system that offers seamless transitions between walk-ins and scheduled appointments.

Healthcare

Hospitals, doctor offices and clinics are using Q-nomy to reduce congestion and wait times. Appointment scheduling is added in to create seamless scheduling, arrivals and more.

Retail

Retail giants are optimizing store traffic, lowering wait times and keeping service and checkout counters clear with our appointment and scheduling solutions.

Banking

Financial and banking institutions are regulating customer flow in bank branches, optimizing staff resources and personalizing experiences in every branch with Q-nomy.

Education

Regulate student flow in admissions with the tap of a button. Colleges and universities are enhancing coordination, improving support and boosting efficiency in enrollment, counseling and more.

Government

Government agencies worldwide are using our queue management system to assist them with long queues, routing, prioritization, appointment scheduling and more, all with one solution.

Benefits of Q-nomy
Queue Management Software

Organizations, governments, educational institutes, hospitals and businesses across the world’s leading sectors integrate Q-nomy into their backend because our solutions offer:

Enhanced Operational Efficiency

Our queue software handles routing for you, enhancing operational efficiency to reduce time spent on manual routing. Teams work smarter, not harder, with Q-nomy. 

Increased Customer Experience

Queue management solutions are all about the customer. Don't let your queue management get in the way of the customer journey. We streamline workflows to reduce wait times and keep customers happy all along the way.

Zero Customer Confusion

How much time until a meeting? What place is the person in the queue? Notifications built into our queue management system reduce customer confusion and keep them informed from start to finish.

Reduced Waiting Times

Integrate Q-nomy's virtual queue system and watch wait times drop, efficient hours rise and productivity soar. Lower wait times keep customers happy and teams running at 100% capacity.

Sales growth

By leveraging digital advertising, customer satisfaction, and agent sale-tips, Q-nomy's queue management software can increase sales and revenue for organizations.

Scalability and flexibility

Q-nomy's queue management software is scalable and flexible, making it easy to match any business requirement and all types of customer service, including retail, healthcare, government, and more

Frequently asked questions

Answers to the most common questions we get! Have a different question?

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How does your queue management system reduce customer wait times?

Our system lets customers join queues remotely, whether via mobile, web, or in-person kiosks. They receive real-time updates, minimizing physical waiting. For large enterprises, Q-Flow offers robust features like multi-channel queuing across phone, web, and in-person. Cubu, ideal for smaller businesses, provides a quick and easy setup to reduce queues efficiently.

What’s the difference between Q-Flow and Cubu?

Q-Flow is designed for high-volume environments needing complex workflows, like banks or government agencies, with advanced features and customization. Cubu caters to smaller businesses, offering simpler, more user-friendly setup and management with just the right level of automation for efficient queue handling.

How does your system support multi-location management?

Both Q-Flow and Cubu allow for centralized control of multiple locations. Whether managing branches across cities or countries, real-time queue data and performance metrics ensure smooth operations and consistent customer experiences everywhere.

How does your queue management solution improve staff efficiency?

By automating queue assignments, reducing manual processes, and providing real-time data on customer flow, our solution boosts staff productivity. customer handling more efficient from day one.

How scalable is your queue management system?

Q-Flow scales effortlessly for large organizations managing thousands of customers across multiple locations. Cubu is designed for small to medium businesses but grows alongside your needs, ensuring flexibility as your business expands.

Our clients' success stories

What’s the Q-nomy difference? We’ve helped businesses and organizations improve their workflows,
boost customer and client satisfaction, increase booking rates and do it all while minimizing costs.

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US Military Treatment Facilities

A long time Q-nomy customer, the United States Department of Defense implements the Q‑Flow Customer Visit Optimization solution line for more than 10 years in a number of Military, Air Force and Navy medical centers.
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Yorkshire Building Society

Yorkshire Building Society (YBS) is the third-largest building society in the UK. With its headquarters in Bradford, West Yorkshire, England, YBS has been providing financial services since 1864 and today offers a range of products such as savings accounts and mortgages.
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Durham College

Durham College went from a small institution to a national educational powerhouse with our Q-Flow solution. from digital receptionist functions, to calendar booking and dynamic queues.
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Tigo Guatemala

Tigo is the leading telecommunication and digital lifestyle company in Guatemala.Tigo was founded in 1990 as the first mobile telephony company in Guatemala. It has supported the mobile telephony history in Guatemala, with innovation, investment, and a tech-savvy generation that has made it possible. The brand currently has 41 customer service locations and 13 million users.
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Service New South Wales

Australia's Service New South Wales (SNSW) provides a range of government services across more than 200 departments and agencies. The vision of SNSW was to combine all these departments into a ‘one stop shop’ by streamlining all government access points, whilst delivering and improving the overall quality of service provided.
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Telefonica

Telefónica, S.A. is a Spanish broadband and telecommunications provider with operations in Europe, Asia, and North, Central and South America. Operating globally, it is one of the largest telephone operators and mobile network providers in the world. The company is a component of the Euro Stoxx 50 stock market index.

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