Queue Management

Q-nomy delivered an appointment scheduling system that surpassed the Sheba Medical Center’s expectations, and was a cornerstone in the medical center's new IT roadmap.

Clalit Health Services is Israel's largest health service organization, and a giant on a global scale as well. Clalit operates 14 hospitals, including psychiatric hospitals and a rehabilitation hospital, all of them university-affiliated. It runs over 1,300 primary care clinics as well as a network of pharmacies and dental clinics.

Western Ukrainian National University (WUNU) has embraced digital innovation with Cubu, a powerful queue management software by Q-nomy. This shift has revolutionized WUNU's admissions process, offering applicants a seamless experience and streamlining the work of the admissions committee.

Bergen CC adopted the Q-Flow queue management solution in 2013 to streamline its student services and enhance its students’ experience.

The bank sought alternative methods for the customers to create scheduled and personalized appointments with representatives or executives, such as multiple channels for appointment booking and transaction services. This would shorten wait times and serve more customers.

Demand for Sydney / Sydney Eye Hospital services is increasing, with outpatient numbers anticipated to grow 25% by 2031 from 122,451 patients in 2020/2021. The Q-Flow system will meet this demand in improving communication with patients in the busy department.

Cubu implementation at Dr. Tamer's private clinic - Dr. Tamer's private clinic requires an effective customer journey management solution to ensure efficient appointment management and a positive patient experience.

Meir Hospital in the town of Kfar-Saba is one of Israel's major hospitals. It is owned and operated by Clalit Health Services, the country's largest healthcare organization, with an annual budget of approximately $3B.

Servicing residents in over 20 countries, the flow of patients and staff through Wake Forest Baptist Health’s almost 200 buildings can be overwhelming. To provide the best care to patients while keeping staff productivity and morale high, the medical center needed a patient flow solution that could keep up the pace, all day, every day.

A long time Q-nomy customer, the United States Department of Defense implements the Q‑Flow Customer Visit Optimization solution line for more than 10 years in a number of Military, Air Force and Navy medical centers.

The Prince Charles Hospital Specialist Outpatient Service in Queensland, Australia, is home to 43 specialist rooms, ranging from cardiac surgery to haematology, oncology, sleep disorders and vascular surgery. On average, around 500 patients per day visit one of the specialist rooms, resulting in large queues.

A patient tracking system, built by Q-nomy's partner ACF on Q-nomy's Q-Flow platform, has been successfully tested and used at Fort Carson’s Robinson Family Medicine Clinic.

The Cabrini Health Medical Imaging Department is a multi-modality imaging centre located in Malvern, Victoria (Australia). The centre consists of MRI, CT, Angiography, Ultrasound, Nuclear Medicine, Bone Densitometry and general X-ray departments, and performs over 100,000 patient procedures per year.

Nottingham University Hospitals NHS Trust (NUH) is one of the largest acute teaching trusts in the country. It is made up of Queen’s Medical Centre (QMC), Nottingham City Hospital and Ropewalk House, a facility in Nottingham City Centre where hearing services are based.

Lake Charles, LA's Center For Orthopaedics ("CfO") is the region's largest, independent orthopaedic practice.

Gold Coast University Hospital is the busiest health facility on the Gold Coast region of Queensland, Australia, and the demand for its services has at times resulted in long queues and extended wait times for patients.

ALYN Hospital is acknowledged worldwide as a premier hospital specializing in pediatric rehabilitation. ALYN's reputation in diagnosing and rehabilitating infants, children, and adolescents with physical disabilities, both congenital and acquired, is meticulous.

FUDEM, a visual health clinic in El Salvador, is a non-profit private foundation, which has been providing integral visual health services for thirty years. FUDEM offers services that are accessible to every Salvadorian, primarily focusing on those with low income.

The Sheba Medical Center is the most comprehensive medical center in the Middle East, as well as being a major medical-scientific research powerhouse that collaborates internationally with the biotech and pharmaceutical industries.

The New York City Department of Transportation (DOT) is responsible for the condition of approximately 5,800 miles of streets and highways and 790 bridge structures, including six tunnels. DOT ensures traffic safety and mobility by mitigating the effect of construction on traffic; implementing engineering improvements; and installing and maintaining traffic signals at more than 11,800 intersections, over 1.3 million signs, over 300,000 streetlights, 69 million linear feet of markings and approximately 63,000 parking meters.

In 2001 the Alachua County Tax Collector’s office had 64 employees, four computers, and no email. Since then the agency has come a long way, growing to three offices serving more than 200,000 walk-in customers and processing over 265,000 web-based and postal transactions.

Orange is a French multinational telecommunications corporation and represents the flagship brand of the France Telecom group for mobile, landline and Internet businesses, with 226 million customers as of December 2011.

The CEMEX company was founded in 1906 in Mexico. Today it is a global leader in the building materials industry, with presence in more than 50 countries. CEMEX Nicaragua is a market leader and has been part of this great global family since 2001. The CEMEX plant in San Rafael del Sur is the only one in Nicaragua that performs the complete cement production process and additionally offers a 24/7 dispatch service.

Minnesota is one of the few states in the USA where human services programs and services are State supervised and County administered. Within Hennepin County these are managed by the Human Services and Public Health Department (HSPHD). The HSPHD provide an array of social, safety net and public health services including more than 80 programs in 22 service areas.

Apple Premium Resellers (APRs), in numerous countries around the world, are operating their stores using the service model preferred by Apple owned stores: which means, having pre-scheduled appointments as the main option for receiving service and consulting.

Holmesglen is one of the largest providers of vocational and higher education in Victoria, Australia, delivering internationally and nationally across four campuses: Chadstone, City, Moorabbin and Waverley. Holmesglen delivers over 600 courses to nearly 50,000 students.

The borough of Harrow was formed in 1934 as an urban district of Middlesex. The local authority at that time was called Harrow Urban District Council.

Yorkshire Building Society (YBS) is the third-largest building society in the UK. With its headquarters in Bradford, West Yorkshire, England, YBS has been providing financial services since 1864 and today offers a range of products such as savings accounts and mortgages.

Located one hour east of Toronto Canada, Durham College is a success story of how a small regional College grew into a national powerhouse educational institution.

Jersey Telecom (JT) operates in the Channel Islands and five other global locations. JT has over 130 years' experience in telecommunications and are dedicated to delivering world-class services.

Northrop Grumman Federal Credit Union (NGFCU), with 10 branches in California and 9 branches throughout the East Coast, is one of the strongest credit unions in the country.

When a new version of Q-Flow® became available with new security improvements, it was an opportune time to perform a major upgrade for this long-term client of NEXA, Q-nomy's long-time reseller and partner in Australia and NZ, and future-proof both their service and security.

Davivienda is a Colombian bank that is part of the Empresarial Bolivar Group, which has helped people, families, and companies meet their objectives for more than 75 years.

The South Carolina Department of Motor Vehicles is using new information on its website, television screens in its waiting rooms and multiple greeters at its largest offices to help cut wait times for customers. The software solution that enables this was delivered by Q-nomy's partner ACF, using Q-nomy's Q-Flow technology.

Philadelphia Gas Works (PGW) is the largest municipally owned natural gas utility in the USA. Established in 1836, PGW provides natural gas energy service and solutions to more than 500,000 residential and commercial customers in the City of Philadelphia.

Founded in 1948, the University of Hertfordshire is an innovative public university located in the county of Hertfordshire, United Kingdom. The University is the UK's leading business-facing university and an exemplar in the sector. With over 25,000 students, and more than 2,500 staff, the university supports a wide variety of undergraduates and post-graduates, spanning over 100 countries.

Q-nomy supported BECU’s customer experience enhancement process in capturing, analyzing, and managing data & procedures.

The following case study discusses a leading telecommunications company, which is among the world's largest telecommunications companies, one of the largest providers of mobile telephone services, and a leading provider of fixed telephone services in the United States.

Israel Post is a client of Q-nomy since 2008. Today Israel Post operates around 700 branches, most of which are using Q-Flow. Initially, Q-Flow was being used for queue management and digital signage.

Promerica Bank started operations in El Salvador in 1996. Today, Promerica Bank El Salvador is known for its innovative products, high-quality service, extended hours, and attention from Monday to Sunday. Supported by innovation and constant strengthening of its customer service culture, Promerica Bank El Salvador continues to strengthen its commitment and growth.

Bupa Medical Visa Services (BMVS) streamlines their appointment bookings to in-centre service and achieves excellent NPS

Prince George's County's Department of Permitting, Inspections, and Enforcement (DPIE) is responsible for coordinating and enforcing standards that regulate all aspects of the construction life cycle.Staff from nine agencies work cooperatively on building permit processing, business licensing, plan review, inspection and enforcement comprise.

Tigo is the leading telecommunication and digital lifestyle company in Guatemala.Tigo was founded in 1990 as the first mobile telephony company in Guatemala. It has supported the mobile telephony history in Guatemala, with innovation, investment, and a tech-savvy generation that has made it possible. The brand currently has 41 customer service locations and 13 million users.

BAC Credomatic is present in six countries: Panama, Costa Rica, Nicaragua, Honduras, El Salvador, and Guatemala. With a wide geographic presence, the group has also been able to increase its client base. It currently serves more than 2.2 million people and more than 100,000 companies. In Guatemala, it occupies the first place in profits.

A subsidiary of América Móvil, Claro prides itself as a leading telecommunication company, providing telecom services throughout Latin America. A company born from the 2003 merger of several operators owned by América Móvil, Claro has since committed to providing customers throughout 18 countries with state-of-the-art products and services related to television, cellular networks, and broadband internet access.

Aguas de Saltillo (AgSal) began operations on October 1, 2017, and was tasked by public tender to provide efficient management of the drinking water system in the city of Saltillo, Coahuila de Zaragoza, Mexico.

Bay County Tax Collectors’ four offices serve nearly 200,000 constituents every year. Each office provides a wide range of services, including drivers' licenses and vehicles, property tax, and concealed weapons permits. Cities in Bay County include Fountain, Lynn Haven, Mexico Beach, Panama City, Panama City Beach, and Youngstown.

Cassa di Risparmio di Asti, (AKA Banca di Asti), is an Italian savings bank based in Asti, Piedmont. With 137 branches it serves the Piedmont and Lombardy regions and is recently booming in the Veneto and Liguria regions.

The British multinational telecommunications company, with headquarters in London, predominantly operates services in the regions of Asia, Africa, Europe, and Oceania. The company owns and operates networks in over 20 countries and has partner networks in over 50 additional countries. Its Global Enterprise division provides telecommunications and IT services to corporate clients in 150 countries.

Australia's Service NSW (SNSW) provides a range of government services across more than 200 departments and agencies including licensing and registration. The vision of SNSW was to combine all these departments into a ‘one stop shop’ by streamlining all government access points, whilst delivering and improving the overall quality of service provided.

Telefónica, S.A. is a Spanish broadband and telecommunications provider with operations in Europe, Asia, and North, Central and South America. Operating globally, it is one of the largest telephone operators and mobile network providers in the world. The company is a component of the Euro Stoxx 50 stock market index.

Colfondos (Colfondos S.A. Pensiones y Cesantías) is a Colombian pension fund management service provider that was founded in 1991. Today it is a member of the Habitat group, one of Latin America's largest pension fund managers.