Retail Customer Experience Solutions

Customer Experience Management for Retail

Appointment management in retail is a game-changer.  When sales’ staff can plan their day in advance instead of waiting for walk-in customers, they achieve higher sales rates and their interactions with customers are more effective. Q-nomy's software optimizes all aspects of customer appointment management, such as capacity utilization, online & mobile scheduling, pre-visit customer communications, and proper handling and routing of customers upon their arrival.

Q-nomy's solution offers a sophisticated system for handling store customer flow. The software can route customers to the most appropriate salesperson or service representative, based on the customer's requirements. Customers can be prioritized according to their profile or club membership, transaction value, or any other business rule. Finally, anyone arriving on time for an appointment will be attended to promptly.

In addition, Q-nomy packages the sales process in an encompassing customer experience, by offering personalized content via direct communication channels such as SMS, email, and print-on-demand brochures, and by delivering content via in-store digital channels such as interactive kiosks and wall displays. The combination of advertised content with process information (such as “it’s your turn next” messages) is highly effective.

Q-nomy's software combines all these modules into a unique, unified retail experience optimization suite. It improves sales, efficiency and store throughput, cuts IT costs, provides management with unprecedented insight into store performance, and maximizes customer satisfaction.

News & Events

  • Q-Flow plays a major role in the upgraded Marlboro/Sandton Licensing Centre in South Africa 2019-04-22
  • Q-nomy to Present Revolutionized Patient Experience at HiMSS19 2019-01-15
  • Q-nomy Launches Q-Flow 6.2 2019-01-08
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