Our Articles & Resources

Q-nomy's Blog: Customer Experience And More

Here you can read about our latest product updates, partnerships, and all our milestones throughout the years

January 2, 2024

Streamlining Online Customer Engagement with the Cubu Button

Q-nomy is proud to announce a significant enhancement to our Cubu platform- the introduction of the Cubu Button. This new feature, launched as the first update of 2024, marks a pivotal step in our ongoing effort to provide more integrated and streamlined customer journey management solutions.
November 29, 2023
Banks
Customer Experience
Customer Journey
Queue Management

Revolutionizing Credit Unions: Accelerating Digital Transformation with a Human Touch

Explore the untapped potential for Credit Unions in the digital age. Learn how closing the gap in advanced banking products presents a unique opportunity to scale services through digital channels.
October 17, 2023
SaaS

Empowering Small Businesses: Cubu's Robust Integration Options

Cubu provides essential integration tools for small businesses, enhancing efficiency and customer experiences in today's competitive market. By facilitating seamless communication, data sharing, and task automation among disparate systems, Cubu empowers businesses to operate more efficiently and provide top-notch service. Explore how Cubu is revolutionizing the way small businesses thrive in today's business landscape.
August 31, 2023
Appointment Scheduling
Customer Experience
Queue Management

Revolutionizing Student Services with Queue Management and Appointment Booking Software

The student experience in colleges and universities extends beyond just the classroom. Whether it's waiting for a consultation with an academic advisor, registering for courses, or seeking financial help, students often find themselves navigating through a maze of queues and waits.
July 31, 2023
Customer Experience
Q-Flow

Q-Flow: The Robust Solution for Appointment Scheduling and Queue Management

Q-Flow is a powerful solution for appointment scheduling and queue management, designed with the robustness, scalability, and security needed for large-scale deployments. It has been successfully deployed in vast enterprises, demonstrating its ability to handle massive demand while delivering superior customer experiences.
July 24, 2023
SaaS
Customer Experience
Analytics

Harnessing the Power of Customer Feedback with Cubu

In the ever-evolving landscape of business, one truth remains constant: feedback is the cornerstone of growth. It's the pulse that drives innovation, shapes decisions, and propels businesses forward.
May 15, 2023
Customer Experience
Omni-Channel

Elevate Your Retail Experience: Say Hello to Video Calls on Your Website

Providing exceptional customer experience is paramount to success. Our latest innovation, embedded video calls, revolutionizes customer engagement by seamlessly integrating video calls into your website, unlocking a range of powerful advantages for retailers.
April 10, 2023
Customer Experience
Omni-Channel
SaaS

Revolutionizing Small Clinic Operations with Cubu by Q-nomy

At Q-nomy, we've been helping large medical centers manage patient flow, appointments, and interactions for over 20 years. But what if you're a small clinic with a limited budget and resources? That's where Cubu comes in.
March 23, 2023
SaaS
Customer Journey

What Does The Introduction Of Cubu Mean For Q-nomy?

As the world becomes more digitized, businesses that need to compete in a fast-paced, ever-changing market seek state-of-the-art technologies - which is where Cubu comes in, delivering Q-nomy's experience as an all-in-one, omnichannel customer journey management solution.
February 1, 2023
Customer Journey
Government
Q-Flow

Breaking Down Barriers: How Q-Flow 6.3 SP2 Empowers Disabled Users in the Workplace

At Q-nomy, we understand the importance of accessibility in the workplace. Our mission is to provide solutions that help businesses and organizations perform
August 18, 2022
Omni-Channel
Q-App

Virtual Lobby 2.1 Is More Than Just Another Release

The word "Queue" may seem like it's just the letter "Q" followed by four silent letters, but in reality, they're just waiting for their turn.
June 13, 2022
Banks
Customer Journey
Government
Mobile App
Omni-Channel

The Customer Journey Hub: Q-Flow Virtual Lobby

Have you ever waited to get serviced at a bank, government office, or another service center where you take a number only to think, “why can’t this be done on
May 18, 2022
Appointment Scheduling
Customer Journey
Queue Management

Our Recipe for Perfection: Scheduling, With a Side of Visit Management

As the retail industry grows and advances year after year, the need for a solution that encompasses each aspect of a customer journey becomes more and more
February 17, 2022
Omni-Channel

How To Maximize Revenues With A Safer Shopping Experience

If there is anything we have learned since the whole Covid saga began, it’s that both consumers and retailers need to make changes in the way they function, to
January 5, 2022
Banks
Omni-Channel

Post-COVID Banking – Evolution or Revolution?

Post COVID, banks face the same challenges as other organizations – staffing concerns, determining “new normal” customer needs, and finding digital solutions that work across multiple audiences. Finding optimal solutions for hybrid banking is very hard... Now here’s where Q-nomy steps in.
July 13, 2021
Appointment Scheduling
Customer Experience
Telecom

The Value of Appointment-Based Services: A Post Pandemic Behavior Requirement

The world has changed over the last 18 months – and many of the improved transactional changes are here to stay. Consumers now demand seamless digital experiences, including scheduling appointments online.
March 11, 2021
Government
Omni-Channel

The keys to accomplishing effective & efficient government service centre visitor interactions through digital solutions

Managing your customer volumes and requests can be challenging at the best of times. Now you are faced with social distancing and capacity restrictions but still need to meet your communities’ service needs. New platforms and ways to interact with citizens need to be developed and deployed: a digital omni-service approach to delivering government services.
March 2, 2021
Appointment Scheduling
Business Process Management
Government
Omni-Channel

The Long Term Impact of Covid-19 on Government Service Delivery

Covid-19 has changed the way government provides service to the population, forcing agencies and municipalities to quickly develop processes and technologies that enabled service delivery despite the limitations of social distancing. The big question here is, which of these new processes and technologies would remain in service after the pandemic is over? and what will be their long-term effect?
January 4, 2021
Banks
Customer Experience
Omni-Channel
Telecom

What is Omni-Service?

A lot has been discussed about an omnichannel service strategy, which organizations should adopt for seamless sales and services experience. Omni-Service is a strategy focusing on human interaction thru various digital channels enabling the service agent, salesperson, and managers, to deliver outstanding customer experience in a straightforward way.

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