Q-nomy is proud to announce a significant enhancement to our Cubu platform- the introduction of the Cubu Button. This new feature, launched as the first update of 2024, marks a pivotal step in our ongoing effort to provide more integrated and streamlined customer journey management solutions.
The Cubu Button enables organizations to integrate the Cubu Portal directly into their websites. This portal, a cornerstone of Cubu's offering, allows customers to book appointments and join virtual queues efficiently. Previously, the portal functioned as a standalone interface, primarily accessed through mobile devices. While this provided flexibility and accessibility on the go, the new update brings an added layer of convenience by embedding these functionalities directly within a business's digital environment.
This integration bridges the gap between the customer's online browsing experience and their interaction with services. For example, a customer visiting a retail website can, with a click of the Cubu Button on the main page, initiate a conversation or schedule a meeting with a sales representative. This seamless transition from browsing to engaging encourages spontaneous interactions, potentially increasing sales opportunities and enhancing customer satisfaction.
Similarly, on a business's support page, the Cubu Button can connect customers directly with support staff. Customers seeking assistance can easily schedule a support session over video, or join a waiting queue without the need to switch between different applications. This not only simplifies the process for the customer but also streamlines the management of inquiries and support services for the business.
Additionally, the versatility of the Cubu Button extends to its compatibility with websites built on popular platforms such as Wix or Webflow. This ensures that regardless of the platform used for website creation, integrating the Cubu Button is a straightforward process. Businesses utilizing widely-used website builders can now effortlessly embed the Cubu Portal into their sites, making it accessible for a wide range of users and scenarios.
The Cubu Button's integration into websites epitomizes Q-nomy's commitment to delivering advanced and user-friendly solutions, enhancing customer experience and engagement. This update marks the start of an exciting year at Q-nomy, as we continue to adapt and expand our customer journey management solutions to meet evolving business needs.