Customer Journey, Optimized
with Omnichannel Appointment Scheduling and Multi Queue Management System
Government agencies and organizations have been using Q‑nomy's Q-Flow® and myVisit app to allow citizens to schedule their appointments online. Since the Covid-19 outbreak, many agencies have opted to switch from in-person meetings to online appointments, and began to offer phone meetings.
IDB adopted Q-nomy’s Q-Flow software platform, enabling omnichannel appointment scheduling, and is now inviting members to book and manage in-person branch appointments, as well as video and phone meetings.
Q-Flow, delivered and implemented at the council by Q-nomy's partner ACF UK, is being used to manage customer flow. The system optimizes customer routing, and reduces wait time at queues significantly.