"The Most Complete Omnichannel Customer Journey Optimization Solution"

The only real-time, proactive software platform that manages all customer-facing channels

"Q-nomy Cited by Gartner as a Sample Vendor in Hype Cycle for Real-Time Health System Technologies"

Translating operational intelligence into enterprise action

"Service Level improved 20-30%"

Learn how online appointment scheduling and customer flow made the difference for BECU

"Streamlined processes for staff, efficient services for customers"

Learn how Q-nomy helped Claro meet business goals and deliver a superior customer experience

Omnichannel Solutions

Healthcare Solutions

Banking Solutions

Telecom Solutions

Make The Most of Every Customer Visit^®

Appointment Scheduling Software

Managing appointments and required resources in all your branches and stores, allowing customers to schedule appointments via Web, mobile or kiosk applications, or by any other contact channel

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Customer Flow Management

Provides all your branches with advanced customer reception, queuing, routing and interaction management tools, with optional appointment scheduling and staff planning applications

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Business Process Management

Orchestrating processes across multiple information systems using task-management tools, streamlining workflow, enforcing business rules and ensuring unresolved cases are not forgotten

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News Room

Q-Flow plays a major role in the upgraded Marlboro/Sandton Licensing Centre in South Africa

The City of Joburg, South Africa has formally re-opened the upgraded Marlboro/Sandton Licensing Centre where Q-Flow plays a major role in digital transformation and customer service design. The city plans to upgrade all of Joburg’s licensing centres for all residents and staff members to benefit from these advanced services.

Great work by our partner Igolistar Software, delivering true customer centric solutions in South Africa.

Apr. 22, 2019

Q-nomy to Present Revolutionized Patient Experience at HiMSS19

Q-nomy Healthcare Solutions, a part of the Q-nomy Group, today announced it will present its latest innovations at the HiMSS19 Global Conference which runs from February 11-15, 2019 in Orlando, Florida.

Q-nomy is revolutionizing the way patients are cared for, prior to, during and post treatments with its flagship product, Q-Flow V6.2. This is achieved by tailoring the individual patients’ journey across various digital and physical channels and through multiple care settings. For the past year, Q-nomy has dedicated significant resources to accelerate its healthcare solution offerings and thoroughly analyze the challenges healthcare providers face across diverse and expanding care settings.

Q-nomy recently launched a new website dedicated exclusively to the healthcare industry, where it presents specialized solutions which focus on the complexities of specific areas of clinical service delivery, including: Behavioral Health, Emergency Departments, Oncology, Ambulatory Surgery Centers, Outpatient Clinics, Diagnostic Imaging and Radiology, and Pharmacies.

Read the press release here

Jan. 15, 2019

Q-nomy Launches Q-Flow 6.2

Q-nomy Inc. today announced the release of Q-Flow version 6.2, the newest member of the Q-Flow 6 platform family.

Q-Flow 6.2 addresses the needs of organizations running complex, critical customer-centric processes, involving physical and digital customer interactions. The software handles the most intricate processes, such as dynamic omnichannel customer journeys, back-office workflow, and the exchange of information between customers and the organization. The new version puts an emphasis on tightening the connectivity between all these different elements, ensuring ultimate efficiency in both serving the customer and maintaining the data collected in the process.

Q-Flow has also been further optimized in version 6.2 to run on cloud environments, such as Microsoft Azure, ensuring maximum scalability and efficient use of cloud resources.

Read the press release here

Jan. 08, 2019

Q-nomy Announces Partnership with Infina Technologies

Q-nomy Inc. today announced it is partnering with system integrator Infina Technologies to deliver enterprise solutions based on Q-nomy's software platform, Q-Flow.

Infina consists of a team of seasoned Q-Flow implementation experts, with experience in designing, implementing, integrating, and providing ongoing support, for Q-Flow-based solutions, in a variety of market segments, such as finance, government, education, and more.

Jan. 03, 2019

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