Customer Journey, Optimized
with Omnichannel Appointment Scheduling and Multi Queue Management System
The solution, comprising of Q-Flow multi-queue management and omnichannel appointment scheduling, will significantly reduce waiting time while maintaining social distancing.
ACF Technologies are proud to be helping the Department of Health and Social Care, by providing the appointment platform, Q-Flow powered by Q-nomy, and services to help increase Covid-19 testing across the UK.
Q-nomy today presented a suite of software applications designed to enable personal customer service despite the limitations of social distancing and the need to minimize face-to-face interactions.