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Customer Journey, Optimized

with Omnichannel Appointment Scheduling and Multi Queue Management System

Appointment Scheduling Software

Managing appointments and required resources in all your branches and stores, allowing customers to schedule appointments via Web, mobile or kiosk applications, or by any other contact channel

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Customer Flow Management

Provides all your branches with advanced customer reception, queuing, routing and interaction management tools, with optional appointment scheduling and staff planning applications

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Business Process Management

Orchestrating processes across multiple information systems using task-management tools, streamlining workflow, enforcing business rules and ensuring unresolved cases are not forgotten

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News Room

Pangea Acquires NIP, Becomes Q-Nomy Partner In Africa

Pangea is a trusted global supplier of digital identity, security, and ePayment solutions. The company recently acquired NIP, a long-time Q-nomy partner and reseller.

Oct. 05, 2020

Q-nomy Announces MS Teams Integration Now Available for Its Omnichannel Customer Service Solution

Q-nomy's software, a complete omnichannel system enabling customer journey management across both physical and digital channels, becomes the first solution of its kind to support B2C video calls using Microsoft's Teams.

Sep. 24, 2020

Q-nomy Releases Version 6.3 of Flagship Product "Q-Flow"

The new version of Q-nomy's customer journey management software enables faster solution setup and greater agility in responding to changing business needs.

Aug. 19, 2020

Q-nomy Presents New Suite of Omnichannel Customer Service Applications

The applications include infrastructure components, specific channel management tools for video, chat and voice, and immediate integration of Zoom and MS Teams videoconferencing into customer journeys managed by Q-Flow.

Aug. 10, 2020

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