Customer Journey, Optimized
with Omnichannel Appointment Scheduling and Multi Queue Management System
Q-nomy's software, a complete omnichannel system enabling customer journey management across both physical and digital channels, becomes the first solution of its kind to support B2C video calls using Microsoft's Teams.
The applications include infrastructure components, specific channel management tools for video, chat and voice, and immediate integration of Zoom and MS Teams videoconferencing into customer journeys managed by Q-Flow.
The solution, comprising of Q-Flow multi-queue management and omnichannel appointment scheduling, will significantly reduce waiting time while maintaining social distancing.