Q-nomy's solution for banks incorporates appointment scheduling, workflow, customer communications and visit management tools to deliver true business transformation: turning your banking organization from an outdated model of call center and service branches, into a modern sales-driven omnichannel operation .Our customer experience management software will reduce wait times and increase customer satisfaction.

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Banking Use Cases

Discover the impactful use cases of Q-Flow in the banking sector. These examples illustrate how banks leverage Q-Flow to streamline customer service, reduce wait times, and enhance overall branch efficiency.

Omnichannel Customer Care

Q-nomy provides a complete omnichannel banking software solution to handle customer interactions, support, service, and sales, across any channel – both digital and physical.
Communicate with customers via messaging, video, in-branch digital signage and more. Schedule virtual and face-to-face appointments, and manage the customer journey using skill-based and profile-based routing and prioritization.

Online Appointment Scheduling

Q-nomy’s software for bank appointment scheduling increases customer satisfaction and agent sales output in banks, credit unions and other financial institutions. It optimizes the omni-channel customer appointment booking experience by managing scheduling from self-service online and mobile apps, as well as from contact center and branch agents.Our solution can be used to manage in-branch meetings, video appointments, contact center call-back, and more.
Video call

Video Call Management

Even after successful digital transformation, maintaining the personal relations with select customers is still important. While many operations no longer require physical attendance of the customer, video appointments increase the level of transaction security, improve customer trust and loyalty, and increase NPS and other important KPIs. Q-nomy's call management solution provides the full branded experience around your video platform, including a virtual lobby app and a modular online booking interface.

Benefits of Q-nomy's Banking Solution

Q-nomy empowers banks to achieve higher sales,
improve customer satisfaction, and propel their business forward.

Exceptional customer experience

Q-nomy's software manages all aspects of the in-branch and digital customer journey, providing a personalized omnichannel experience that boosts customer satisfaction and loyalty.

Sales increase

Increase sales by enabling staff to engage with customers in a more personalized and effective manner, and by leveraging appointment invites and reminders, in-branch digital signage and other channels, to combine targeted advertising with service messages.

Reduced IT costs

Our solution streamlines retail operations, reduces the need for unnecessary manual work, and increases productivity. Optimized staff and resource utilization result in lower store operation costs and improved efficiency.

Efficient and profitable stores

Increase sales by enabling staff to engage with customers in a more personalized and effective manner, and by providing an easy-to-use appointment scheduling system that converts online leads to physical store sales.

Q-nomy News Room

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March 5, 2024

Get Ready for a Scheduling Revolution: Q-nomy Unveils Q-Flow Online Booking Journey

Q-nomy Inc. proudly presents its latest innovation: the Q-Flow Online Booking Journey. This cutting-edge platform represents a significant leap in online appointment scheduling software, offering unparalleled adaptability and seamless integration.
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January 2, 2024

Q-nomy Presents the Cubu® Button for Integrated Appointment Scheduling

Q-nomy is pleased to announce the first update of 2024 for its Cubu platform: the introduction of the Cubu® Button. This new feature is designed to integrate the Cubu Portal directly into an organization's website, streamlining the process for customers to access appointment booking and queue management services.
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December 12, 2023

Q-nomy Participates in Prestigious "Banking RPA Day-2023" Online Conference

Q-nomy recently participated in the "Banking RPA Day-2023" online conference, held on December 8, 2023. Organized by Business Format Group of Ukraine, this event brought together local industry leaders and experts in a dynamic virtual forum.
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November 7, 2023

Q-nomy Adds Google Meet to its Q-Flow Software Integration Options

We're excited to announce that Google Meet is now integrated into Q-nomy's Q-Flow, enhancing our omnichannel customer service solutions with more video conferencing flexibility.
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November 16, 2023

Q-nomy Announces New Customer Feedback Feature

Q-nomy announced new features designed to collect customer feedback, added to its Cubu SaaS software solution. The solution further allows automated responses based on scores given by customers.
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November 2, 2023

Q-nomy Launches Cubu, the Simplest All-in-One Customer Journey Solution for Businesses of All Sizes

Q-nomy has launched Cubu™, combining appointment scheduling, customer flow management, and customer interaction management in one integrated SaaS solution.
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March 1, 2023

Q-nomy announces upcoming partners conference in Dubai featuring new product innovations

Q-nomy is excited to announce our upcoming partners conference, taking place on March 14-15 in Dubai. This event will bring together our key partners from around the world to discuss the latest trends and innovations in customer experience.
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February 1, 2023

Q-Flow 6.3 SP2 Announced, Fully Accessible

Q-nomy has released Q-Flow 6.3 SP2, which focuses on accessibility and the latest single sign-on standards, ensuring that all users, regardless of ability, can use the platform with ease.
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December 15, 2022

Q-nomy Partners With ASBIS, A Leading Distributor of IT Solutions

Q-nomy and ASBIS, a leading distributor of IT solutions, announce a new partnership agreement, under which ASBIS will deliver solutions based on Q-nomy software in the growing markets of Europe, Middle East and Africa.
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October 20, 2022

Q-nomy Appointment Scheduling Wins Global Good Awards' Covid Crisis Champions

We are extremely proud to have Q-nomy's appointment scheduling project win the 2022 Covid Crisis Champions Award from the Global Good Awards.
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August 25, 2022

Techsvit Partners With Q-nomy to Deliver Q-Flow Solutions To Its Customers

Q-nomy announced today that Techsvit, a technology company operating primarily in Central and Eastern Europe, joins our list of channel partners and integrators, and is planning to deliver Q-Flow solutions to its clients.
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August 18, 2022

Announcing Virtual Lobby 2.1 for Q-Flow

Q-nomy's Virtual Lobby application provides a personal space for customers waiting for a service appointment. Virtual Lobby 2.1 announced today, adds numerous updates - most importantly, video meetings using Q-Flow Omni Service and MS-Teams can now be held with Embedded Video
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October 22, 2014

Q-nomy to present local government solution

Q-nomy will present its local solutions at Channel Shift Camp, taking place on November 12 in Exeter, Devon UK.
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November 3, 2014

Q-nomy dramatically improves customer experience at Zimbabwe passport offices

“Gone are the chaotic scenes of queues that looked more like crowds and processes that were mired in sheer confusion… there’s queues, yes, but it’s so organized”.
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November 19, 2014

New Q-nomy office in Irvine, California

The southern California office focuses on leveraging Q-nomy proprietary Q-flow technology to help hospitals and health systems optimally address the growing challenge of patient flow, emergency department wait times and operating room scheduling

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