Business Process Management

Q-nomy's platform is founded on BPM (Business Process Management), where all our products, including appointment scheduling and queue management software, seamlessly integrate. This cohesive approach empowers us to provide a versatile, configurable customer flow framework, capable of supporting various flows based on individual indicators.

Business Process Management Highlights

Business Process Management (BPM) is a methodical approach to enhance business efficiency by managing and optimizing processes. It involves identifying, analyzing, and refining workflows to achieve organizational goals.

Customer-centric approach

Q-nomy's BPM solution puts the customer at the center of the process, enabling businesses to optimize customer service by providing a seamless customer experience.

Workflow automation

Our solution automates repetitive and manual tasks, streamlining workflow, and improving efficiency. It enables automated routing rules, smart routing functions, and workflow control functions.

All-in-one solution

Our BPM software seamlessly integrates with other Q-nomy products, such as appointment scheduling and queue management, to provide a complete customer journey management solution.

Scalability And Flexibility

The Virtual Lobby is fully integrated with Q-nomy's customer flow management solution, providing a seamless experience for both customers and service providers.

Our clients' success stories

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NYC Department of Transportation

The NYC Department of Transportation (DOT) manages 5,800 miles of streets and 790 bridges, focusing on traffic safety and mobility through engineering improvements and the maintenance of traffic signals, signs, streetlights, road markings, and parking meters. It also processes numerous permit applications daily for road and bridge projects.

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Q-Flow in Claro

A subsidiary of América Móvil, Claro prides itself as a leading telecommunication company, providing telecom services throughout Latin America. A company born from the 2003 merger of several operators owned by América Móvil, Claro has since committed to providing customers throughout 18 countries with state-of-the-art products and services related to television, cellular networks, and broadband internet access.

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We help streamline your physical & digital customer journey

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Since 2002, Q-nomy has been developing, selling, and implementing software solutions that help organizations optimize the customer experience in their branches or stores. Q-nomy's vision is to make the most out of every customer's visit: more sales, greater customer satisfaction.

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