Customer Experience Management for Telecom
In a world where telecoms struggle to differentiate themselves from the competition, exceptional, personalized omni-channel customer experience is key to success. Q‑nomy's software manages all aspects of the in-store customer experience, such as visitor identification and check-in, smart routing that considers the customer's needs and expectations, and the surrounding media channels. Q-nomy also handles pre-visit experience, managing appointment booking, and handling the seamless conversion of online leads to store sales opportunities.
Beyond exceptional customer experience – stores need to be efficient and profitable. Q-nomy's solution offers the most advanced system for store performance optimization. The appointment scheduling module manages efficient utilization of available resources; the customer routing module takes care of real-time load balancing and wait-time optimization; online reporting, alerts and decision-support tools help managers constantly stay on top of their KPI's.
Q-nomy's solution can support any type of telecom store model, whether your locations are service oriented or retail oriented; whether big or small; and whether you prefer to have customers queue to get service at counters, or roam the store and meet your staff near the merchandise. The impressive assortment of Q-nomy telecom clients is testament to the software's unparalleled flexibility and robustness.
Q-nomy's solution for telecom uniquely combines store operation management, service process management, and digital media management, often replacing numerous IT systems previously required to fulfill similar tasks. It improves sales, efficiency and store throughput, cuts IT costs, provides management with unprecedented insight into branch performance, and optimizes customer satisfaction.
Read about Telefonica success story