Q‑nomy's cutting-edge telecom solution delivers personalized, omnichannel service that transforms in-store experiences. Streamline visitor management, and boost store efficiency with smart routing. Elevate sales, profitability and customer satisfaction across all telecom store service locations and contact centers.

Book a Demo
Telecom banner

Trusted by thousands of organizations

Client Logo
Client Logo
Client Logo
Client Logo
Client Logo
Client Logo
Client Logo
Client Logo
Client Logo
Client Logo
Client Logo
Client Logo

Use Cases of Q‑nomy in Telecom

Discover how Q-Flow optimizes customer interactions, streamlines service processes, and enhances overall operational efficiency in telecom organizations.
Store appointment

Store appointment scheduling

Q-nomy's appointment scheduling platform allows you to set up and manage store calendars and staff availability. Customers can easily schedule and check in for appointments, while staff members can schedule appointments and review appointments scheduled through other channels. The administrator interface lets you configure store working hours, appointment types, and access permissions. We also offer a customizable self-service Web and mobile interface that allows customers to schedule appointments online or through their mobile phones. And with automated reminders, customers will always stay informed about their appointments.

Buy online, pickup in store

Q-nomy's solution for Buy Online Pickup in Store (BOPIS) allows telecom retailers to quickly and efficiently offer their customers a convenient and safe option for receiving their purchases. Our Q-Flow platform streamlines the entire process, from online appointment scheduling to ERP and CRM integration, and in-store staff greeting and order fulfillment. By offering BOPIS, retailers can increase sales, reduce operational costs, and optimize the customer experience by minimizing wait time and speeding up the pickup process in the store.With a complete BOPIS process management, Q-nomy offers a unique, industry-leading solution that integrates both digital and physical channels and enables additional use cases, such as Browse Online, Buy In Store.
Buy Online
Video tech

Video Tech Support

Q-nomy's video call management solutions is perfect for streamlining technical support calls. It allows customers to present their issue, such as error messages or malfunctioning equipment, and enables reps to clearly convey the required operation. Q-nomy's manages video call scheduling, as well as virtual queues for ad-hoc calls. Much more than just sending call links to customers, we deliver a complete customer experience, including a Virtual Lobby application, and provide management with service level stats.

Field Technicians

Q-nomy's solution for field technicians includes appointment booking, agent workday management, and customer communications. The agent app provides agents a clear view of upcoming visits, travel plan and navigation. Customers receive automatic appointment reminders, and notifications in case of delays. Customers can book appointment using the same user interface as in-store appointments, and management gets the 360 view of all customer touch points.
Field technicians

Benefits of Q-nomy's Telecom Solution

Enhancing Efficiency, Customer Experience, and Profitability

Exceptional customer experience

Q-nomy's software manages all aspects of the in-store and online customer journey, providing a personalized omni-channel experience that boosts customer satisfaction and loyalty. With real-time load balancing and wait-time optimization, our solution reduces customer wait times, and ensures consistency across channels.

Decision support

Q-nomy's telecom solution provides actionable data for managers to make informed decisions about staff scheduling, store performance, and customer service levels. This data allows managers to optimize business processes, improve staff productivity, and increase customer satisfaction, ultimately driving higher revenue and ROI.

Efficient and profitable stores

Our solution streamlines retail operations, reduces the need for unnecessary manual work, and increases productivity. Optimized staff and resource utilization result in lower store operation costs and improved efficiency.

Sales increase

Increase sales by enabling staff to engage with customers in a more personalized and effective manner, and by providing an easy-to-use appointment scheduling system that converts online leads to physical store sales.

Our clients' success stories

We help streamline your physical & digital customer journey

Request a demo
Request Demo