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Customer Experience
Q-Flow

Q-Flow: The Robust Solution for Appointment Scheduling and Queue Management

July 31, 2023

Q-Flow, Q-nomy's flagship product, stands out with its superior features in appointment scheduling and queue management. Engineered for enterprise-level operations, Q-Flow distinguishes itself through its robustness, scalability, security, and ability to handle some of the world's largest deployment projects.

The Powerhouse Behind Large-Scale Deployments

Q-Flow is designed to handle the volume and complexity that large organizations present. A prime example is AT&T, one of the world's largest telecommunications companies. AT&T turned to Q-Flow in 2012 to implement an advanced appointment scheduling solution across approximately 2,300 stores. The Q-Flow solution not only achieved a successful same-day launch across all stores but also demonstrated 100% stability over eight years since its introduction.

Scalability with Q-Flow

Q-Flow's scalability is undoubtedly one of its strongest selling points. Consider the National Health Service (NHS) in the U.K., which selected Q-Flow as the platform to schedule COVID-19 vaccinations across more than a thousand locations nationwide. Q-Flow's capability to handle a booking volume of 500,000 appointments daily showcases its ability to scale up to meet massive demand without sacrificing performance.

In Israel, Q-Flow managed the scheduling, queuing, and routing of patients as the country raced to vaccinate its population against COVID-19. The platform successfully handled the traffic of hundreds of thousands of citizens getting vaccinated daily, a testament to its scalability and robustness.

Superior Security

Security, especially in the digital sphere, is a priority for organizations today. When a long-term client of NEXA, Q-nomy's partner in Australia and NZ, needed to upgrade their system with enhanced security, Q-Flow 6 stepped up to the challenge. The upgrade, which included a major infrastructure overhaul and the implementation of Multi-Factor Authentication (MFA), was successfully executed without disrupting critical community services.

Flexibility of Deployment

Not only is Q-Flow powerful and secure, but it's also flexible. Q-Flow can be deployed in any model—cloud, on-premise, or a hybrid installation—providing organizations the freedom to choose the most suitable option for their unique needs. Moreover, it can be hosted on various platforms and easily migrated from cloud to premise and vice versa, all while preserving data and functionality.

The Unbeatable Customer Experience

Whether it's in the world's largest emergency hospital, the Sylvan Adams Emergency Hospital in Tel Aviv, or the bustling retail environment of AT&T stores, Q-Flow enhances the customer journey. From admission and triage stages to completion of treatment or service, Q-Flow ensures seamless, efficient, and satisfying experiences.

In conclusion, Q-Flow is more than just an appointment scheduling and queue management platform. It's a powerful, scalable, and secure solution designed to support the most demanding organizational needs. With its proven track record of handling the largest deployment projects, Q-Flow is undoubtedly a formidable tool in enhancing customer experiences and ensuring operational efficiency.

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