All blog articles

Virtual Lobby 2.1 Is More Than Just Another Release

August 18, 2022
Virtual Lobby 2.1 Is More Than Just Another Release

The word "Queue" may seem like it's just the letter "Q" followed by four silent letters, but in reality, they're just waiting for their turn.

As versions of Q-Flow advance, so do all the modules that complement it. Our most recent and exciting release is Virtual Lobby v2.1 (and associated Q-Apps). This new version works on Q-Flow 6.3+ as well as the OmniService Q-Apps. You're probably asking yourself, "what could be so new here?" Well, video meetings using Omni-Services and MS-Teams can now be held with Embedded Video! Of course, the feature is optional because you need Azure Communication Services and the Omni ACS Q-App, but in the words of Neil Armstrong, "that is a small step for man, but a giant leap for mankind."

The Virtual Lobby pages were modified with the intent to meet popular mobile device dimensions. Also, customized popups may optionally play an audio sound when an agent starts a video call. Embedded video is an incredible feature that will add ease of use in direct contact with the service provider, without having to switch between browser tabs for both the customer and the agent, which will create a more convenient and user-friendly experience.

On the service provider side, the organization can configure authentication requirements, identification fields, validation requests, etc.

On the customer side, the individual can cancel appointments, check-in remotely, and click to reschedule, if necessary, by redirecting you to the website's external booking page. In addition, customers can re-queue themselves if late or absent.

The Q-Flow Virtual Customers Portal and the Public Connector are also now separated, enhancing flexibility by adopting MEF technology with separate extensions. What makes this a vast improvement is the ability to customize your own business logic, using your own extensions, allowing you to use it as an infrastructure to any landing page or website working with Q-Flow.

Contact us today to learn more about Q-Flow omnichannel and the Virtual Lobby!

We help streamline your physical & digital customer journey

Request a demo
Request Demo

You may like these articles too

The Role of Hybrid Agents in Modern Banking
June 6, 2024

The Role of Hybrid Agents in Modern Banking

In today’s fast-paced world, customer service excellence is paramount, especially in the banking sector. Customers demand quick, efficient, and personalized service across multiple channels. Hybrid agents on the Q-Flow platform are revolutionizing how banks and other industries manage customer interactions.
Modernizing University Services: Optimizing Student Experiences with Appointment Scheduling and Queue Management Systems
April 12, 2024

Modernizing University Services: Optimizing Student Experiences with Appointment Scheduling and Queue Management Systems

Explore how Q-Flow transforms university operations by seamlessly integrating virtual and in-campus services. With our comprehensive solution, universities can optimize appointment scheduling, queue management, and data analytics for a versatile student experience that combines digital convenience with personalized service.
How to Make Multiple Hybrid Banking Branches Operate as One
April 1, 2024

How to Make Multiple Hybrid Banking Branches Operate as One

In the dynamic world of banking, financial institutions are constantly seeking innovative solutions like Q-Flow and Cubu. in this article we will be presenting a dynamic approach to banking that meets the diverse needs of modern customers.
The Importance of Choosing the Best Online Booking Software in 2024 for Enhanced Efficiency
March 7, 2024

The Importance of Choosing the Best Online Booking Software in 2024 for Enhanced Efficiency

How do you know which one will best suit your needs? What features should you look for? This article cuts through the noise, offering advice to help you find an easy-to-use, efficient scheduler. Discover the unique attributes that make Q-Flow® stand out in a crowded marketplace and how it can bring unparalleled efficiency to your operation.
Elevate Your Retail Experience: Say Hello to Video Calls on Your Website
May 15, 2023

Elevate Your Retail Experience: Say Hello to Video Calls on Your Website

Providing exceptional customer experience is paramount to success. Our latest innovation, embedded video calls, revolutionizes customer engagement by seamlessly integrating video calls into your website, unlocking a range of powerful advantages for retailers.
Revolutionizing Small Clinic Operations with Cubu by Q-nomy
April 10, 2023

Revolutionizing Small Clinic Operations with Cubu by Q-nomy

At Q-nomy, we've been helping large medical centers manage patient flow, appointments, and interactions for over 20 years. But what if you're a small clinic with a limited budget and resources? That's where Cubu comes in.
The Customer Journey Hub: Q-Flow Virtual Lobby
June 13, 2022

The Customer Journey Hub: Q-Flow Virtual Lobby

Have you ever waited to get serviced at a bank, government office, or another service center where you take a number only to think, “why can’t this be done on
How To Maximize Revenues With A Safer Shopping Experience
February 17, 2022

How To Maximize Revenues With A Safer Shopping Experience

If there is anything we have learned since the whole Covid saga began, it’s that both consumers and retailers need to make changes in the way they function, to
Post-COVID Banking – Evolution or Revolution?
January 5, 2022

Post-COVID Banking – Evolution or Revolution?

Post COVID, banks face the same challenges as other organizations – staffing concerns, determining “new normal” customer needs, and finding digital solutions that work across multiple audiences. Finding optimal solutions for hybrid banking is very hard... Now here’s where Q-nomy steps in.