Most service providers are now taking steps to reopen their customer service locations or shops under the strict regulations of public health and social distancing.
When examined closely, it becomes apparent many of these steps make sense from a business perspective regardless of the current constraints. And, they're not even seen as long-term investment, as they can cut costs very quickly.
The Covid-19-related reason is, of course, the need to plan your capacity and avoid lines and congestion.
And yet, the value of shorter waiting and less crowded service or retail spaces is always positive. It creates a better customer experience and a smoother journey. In retail, it is likely to generate more sales.
And again, this leads to a better waiting experience and an earlier engagement with customers – as soon as they interact with the queue system, even before meeting any staff.
But even after we return to Business As Usual, the benefits of online interactions remain: saving customers' time, means they would be more relaxed, and so the conversation can start off on the right foot.
Taking these steps is therefore highly beneficial for the business, offering greater efficiency, a better customer experience, and more sales. So while it's difficult to associate anything positive with the menacing health crisis we are all facing now, at least businesses should know that measures such as the aforementioned, will remain beneficial in the future.
Contact us to learn more about how Q-Flow can help you now, and in the future!