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Expanding Possibilities: More Options for Avatar Queue Management

October 13, 2020
Expanding Possibilities: More Options for Avatar Queue Management

How do Avatars Spark Joy in Queuing System?

Pediatric clinics present a unique challenge for patient experience management. There are all the standard requirements linked with assisting patients in navigating medical procedures, such as streamlining patient flow, reducing waiting-room anxiety, and ensuring transparency and communications. But then there's more, because we are dealing with children and their parents.

Q-Flow® offers children's clinics a unique flavor of customer experience: one that makes waiting for the doctor as pleasant as possible for both the young patients and their family members.

Ever Imagined Avatars in Healthcare? Explore Q-nomy's Appointment Magic with Queue Management System Integration

Q-nomy's concept of avatar queuing, powered by advanced appointment scheduling software and a cutting-edge queue management system, has made a significant impact. This unique solution represents the patient's place in line not by numbers or letters but by a lively cartoon figure – an "avatar." Aimed at enhancing the pediatric clinic experience, recent case studies reveal that this approach is not only appreciated by young patients but is equally embraced by the staff.

Blog image
Avatar Queuing by Q-nomy

End-to-End Patient Flow Management Solution

While the front end of our pediatric clinics' solution is tailored to improving the experience of children and parents, at the back, it is all Q-Flow: the most robust and flexible patient flow management software. As a hospital or clinic manager, you are getting all of Q-Flow's benefits: complete control over the patient throughput; streamlined processes and reduced operating costs; and better engagement with patients, during and between visits.

Available Q-Flow modules include:

  • Queue Management: more than just managing your waiting room, Q-Flow queue management provides you with service level reports, smart routing and more.
  • Appointment Scheduling: from online/onsite booking to complete planning of multi-stage medical procedures involving multiple resources and staff.
  • Interaction Management: connecting with the patients' families during and between visits, providing guidance and collecting necessary information.
  • Process Management: facilitating care path and back-office automation workflows

Whether you choose to implement avatars or conventional patient journey management, Q‑Flow can support all kinds of healthcare services for children – GP, dentists, orthopedics, psychologists, and so on.

We help streamline your physical & digital customer journey

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