Omni-Channel
March 7, 2024
The Importance of Choosing the Best Online Booking Software in 2024 for Enhanced Efficiency
How do you know which one will best suit your needs? What features should you look for? This article cuts through the noise, offering advice to help you find an easy-to-use, efficient scheduler. Discover the unique attributes that make Q-Flow® stand out in a crowded marketplace and how it can bring unparalleled efficiency to your operation.
June 1, 2017
Bringing The Value of Omni-Channel to Healthcare Providers
Healthcare providers are concerned with providing more value measured by outcomes and patient satisfaction, while reducing costs. We believe omni-channel healthcare can help providers in achieving all these goals.
May 15, 2023
Elevate Your Retail Experience: Say Hello to Video Calls on Your Website
Providing exceptional customer experience is paramount to success. Our latest innovation, embedded video calls, revolutionizes customer engagement by seamlessly integrating video calls into your website, unlocking a range of powerful advantages for retailers.
April 10, 2023
Revolutionizing Small Clinic Operations with Cubu by Q-nomy
At Q-nomy, we've been helping large medical centers manage patient flow, appointments, and interactions for over 20 years. But what if you're a small clinic with a limited budget and resources? That's where Cubu comes in.
January 10, 2018
Chatbots: From Conversation to Transaction – Part 1
Retailers and service providers recently adopted Chatbot technology for customer communication and lead generation. However even avid technology buffs would be discouraged from using a chatbot if it failed in one of the two major use-aspects, which are conducting a reasonably fluent conversation, and providing actual value to the user...
January 17, 2018
Chatbots: From Conversation to Transaction – Part 2
In the previous post, we mentioned that Q-nomy has been studying what value chatbots can bring to users in the context of the omnichannel. We learned that chatbot conversations often end up with the user resorting to human agent support. With this in mind, we created the myVisit Chatbot.
May 14, 2018
You Can Now Get Q-Flow Anywhere – And We Really Mean Anywhere
Q-Flow Central is a cloud-based platform provided by Q-nomy that serves as a secure and easy link between businesses running Q-Flow, and their customers. In a move recently announced to its business partners, Q-nomy now supports hosting Q‑Flow Central services in any Azure Region.
April 2, 2019
The Future of Retail Banking
Financial services and customer-focused banking are experiencing a retail revolution. To optimize the customer experience, a financial service organization needs to understand their customer base now, and in the future.
February 25, 2020
Scheduling a phone call with a customer? Why not?
Whether you are a service provider for the telecom industry, financial services, healthcare, or other customer-facing sectors, you are likely already aware of the need for appointment scheduling. If you are running a call center, however, chances are you just attend to call as they come. Well, maybe it's time to start thinking about scheduling phone calls as well...
March 17, 2020
Customer Service in the Time of Corona
As the world faces the implications of the coronavirus outbreak, customer service managers now have to deal with a particular challenge. Despite digital transformation strategies, many businesses still rely on face-to-face interactions to set essential activities in motion, such as signing important contracts or customer authentication. Q-nomy provides virtual and scheduled interactions to help companies continue to offer their services while keeping business and health top of mind.
March 26, 2020
Even At Times of Social Distancing, Customer Service Branches Have An Important Role
When face to face interactions become impractical, service providers transition to digital, and particularly video interactions. Instead of shutting down the service branches, businesses can connect branches to virtual queues, and allow their staff to provide digital customer service.
May 20, 2020
Reopening Stores and Service Centers, Safely
Stores and service centers are now starting to reopen. Businesses and consumers are concerned that required safety measures would render the new customer experience unpleasant. Technology, such as Customer Journey Optimization, can help alleviate some of these fears.
August 11, 2020
Omnichannel Solutions: A Toolbox, Not a Tool
We've recently announced the release of several new Q-Apps designed to enable omnichannel customer service management. These applications, built on the robust software platform of Q-Flow 6, provide a wide range of capabilities, such as multi-channel customer communications, an integration framework, and integration with specific leading vendors.
September 15, 2020
The New Normal in Appointment Scheduling
We've previously discussed the outlook for queue management, and outlined some of the likely characteristics of "the new normal of queuing for customer service". We've mentioned that this will become inseparable from appointment scheduling. Now let's focus on this latter topic.
October 1, 2020
Safety Measures That Will Boost Your Customer Experience Long After The Pandemic
Most service providers are now taking steps to reopen their customer service locations or shops under the strict regulations of public health and social distancing. When examined closely, it becomes apparent many of these steps make sense from a business perspective regardless of the current constraints.
November 16, 2020
How Can You Reduce Customer Service Agents' Zoom Fatigue?
"Zoom fatigue" is the tiredness, worry, or burnout associated with overusing virtual platforms of communication. Zoom fatigue is particularly hazardous when customer service agents are concerned. And yet, serving customers over video, particularly during times of social distancing, has many benefits. So how can a service provider alleviate agents' zoom fatigue?
January 4, 2021
What is Omni-Service?
A lot has been discussed about an omnichannel service strategy, which organizations should adopt for seamless sales and services experience. Omni-Service is a strategy focusing on human interaction thru various digital channels enabling the service agent, salesperson, and managers, to deliver outstanding customer experience in a straightforward way.
March 2, 2021
The Long Term Impact of Covid-19 on Government Service Delivery
Covid-19 has changed the way government provides service to the population, forcing agencies and municipalities to quickly develop processes and technologies that enabled service delivery despite the limitations of social distancing. The big question here is, which of these new processes and technologies would remain in service after the pandemic is over? and what will be their long-term effect?
March 11, 2021
The keys to accomplishing effective & efficient government service centre visitor interactions through digital solutions
Managing your customer volumes and requests can be challenging at the best of times. Now you are faced with social distancing and capacity restrictions but still need to meet your communities’ service needs. New platforms and ways to interact with citizens need to be developed and deployed: a digital omni-service approach to delivering government services.
January 5, 2022
Post-COVID Banking – Evolution or Revolution?
Post COVID, banks face the same challenges as other organizations – staffing concerns, determining “new normal” customer needs, and finding digital solutions that work across multiple audiences. Finding optimal solutions for hybrid banking is very hard... Now here’s where Q-nomy steps in.
February 17, 2022
How To Maximize Revenues With A Safer Shopping Experience
If there is anything we have learned since the whole Covid saga began, it’s that both consumers and retailers need to make changes in the way they function, to
June 13, 2022
The Customer Journey Hub: Q-Flow Virtual Lobby
Have you ever waited to get serviced at a bank, government office, or another service center where you take a number only to think, “why can’t this be done on
August 18, 2022
Virtual Lobby 2.1 Is More Than Just Another Release
The word "Queue" may seem like it's just the letter "Q" followed by four silent letters, but in reality, they're just waiting for their turn.