All blog articles

Customer Service in the Time of Corona

March 17, 2020
Customer Service in the Time of Corona

As the world faces the implications of the coronavirus outbreak, customer service managers now have to deal with a particular challenge. Despite digital transformation strategies, many businesses still rely on face-to-face interactions to set essential activities in motion, such as signing important contracts or customer authentication.

Today customers might be a bit more reluctant to show up at a service center or other crowded facility, which is causing businesses to rethink in-person interactions. Q-nomy provides virtual and scheduled interactions to help companies continue to offer their services while keeping business and health top of mind.

The Health Benefits of Appointment Scheduling

The operational efficiencies of appointment scheduling are well known. It increases productivity and improves the customer experience, but today there are also some health benefits of booking appointments in advance. Customers who book an appointment ahead of time spend less time in crowded waiting rooms, reducing the chance of exposure to the virus (or any other disease).

In addition, the waiting areas naturally become less crowded when customers arrive in time for their appointments rather than just queue up and wait.

The Health Benefits of Video Appointments

For many service providers, a video call provides the personalization, authentication, and eye contact that face-to-face interactions offer – minus the risk of exposure to contagious disease.

Depending on the nature of your business, certain additional technologies may be needed to complement your video platform. For instance, you may need to add reliable digital authentication and integrate your video calls into a broader omni channel solution. These are standard requirements nowadays, and solutions are available in abundance.

The Bottom Line

Your business can still operate, and even excel, as global health concerns mount. Learn more:

We help streamline your physical & digital customer journey

Request a demo
Request Demo

You may like these articles too

The Role of Hybrid Agents in Modern Banking
June 6, 2024

The Role of Hybrid Agents in Modern Banking

In today’s fast-paced world, customer service excellence is paramount, especially in the banking sector. Customers demand quick, efficient, and personalized service across multiple channels. Hybrid agents on the Q-Flow platform are revolutionizing how banks and other industries manage customer interactions.
Modernizing University Services: Optimizing Student Experiences with Appointment Scheduling and Queue Management Systems
April 12, 2024

Modernizing University Services: Optimizing Student Experiences with Appointment Scheduling and Queue Management Systems

Explore how Q-Flow transforms university operations by seamlessly integrating virtual and in-campus services. With our comprehensive solution, universities can optimize appointment scheduling, queue management, and data analytics for a versatile student experience that combines digital convenience with personalized service.
Modernizing Government Operations: Leveraging Appointment Scheduling Software and Queue Management Systems
April 9, 2024

Modernizing Government Operations: Leveraging Appointment Scheduling Software and Queue Management Systems

Q-Flow technology modernizes government operations, revolutionizing appointment scheduling and queue management. Integrated with platforms like Twilio and Salesforce, it optimizes communication and collaboration, empowering agencies to streamline processes and enhance citizen satisfaction.
How to Make Multiple Hybrid Banking Branches Operate as One
April 1, 2024

How to Make Multiple Hybrid Banking Branches Operate as One

In the dynamic world of banking, financial institutions are constantly seeking innovative solutions like Q-Flow and Cubu. in this article we will be presenting a dynamic approach to banking that meets the diverse needs of modern customers.
The Importance of Choosing the Best Online Booking Software in 2024 for Enhanced Efficiency
March 7, 2024

The Importance of Choosing the Best Online Booking Software in 2024 for Enhanced Efficiency

How do you know which one will best suit your needs? What features should you look for? This article cuts through the noise, offering advice to help you find an easy-to-use, efficient scheduler. Discover the unique attributes that make Q-Flow® stand out in a crowded marketplace and how it can bring unparalleled efficiency to your operation.
Streamlining Online Customer Engagement with the Cubu Button
January 2, 2024

Streamlining Online Customer Engagement with the Cubu Button

Q-nomy is proud to announce a significant enhancement to our Cubu platform- the introduction of the Cubu Button. This new feature, launched as the first update of 2024, marks a pivotal step in our ongoing effort to provide more integrated and streamlined customer journey management solutions.
Revolutionizing Student Services with Queue Management and Appointment Booking Software
August 31, 2023

Revolutionizing Student Services with Queue Management and Appointment Booking Software

The student experience in colleges and universities extends beyond just the classroom. Whether it's waiting for a consultation with an academic advisor, registering for courses, or seeking financial help, students often find themselves navigating through a maze of queues and waits.
Elevate Your Retail Experience: Say Hello to Video Calls on Your Website
May 15, 2023

Elevate Your Retail Experience: Say Hello to Video Calls on Your Website

Providing exceptional customer experience is paramount to success. Our latest innovation, embedded video calls, revolutionizes customer engagement by seamlessly integrating video calls into your website, unlocking a range of powerful advantages for retailers.
Revolutionizing Small Clinic Operations with Cubu by Q-nomy
April 10, 2023

Revolutionizing Small Clinic Operations with Cubu by Q-nomy

At Q-nomy, we've been helping large medical centers manage patient flow, appointments, and interactions for over 20 years. But what if you're a small clinic with a limited budget and resources? That's where Cubu comes in.