Appointment Scheduling

The Importance of Choosing the Best Online Booking Software in 2024 for Enhanced Efficiency
March 7, 2024

The Importance of Choosing the Best Online Booking Software in 2024 for Enhanced Efficiency

How do you know which one will best suit your needs? What features should you look for? This article cuts through the noise, offering advice to help you find an easy-to-use, efficient scheduler. Discover the unique attributes that make Q-Flow® stand out in a crowded marketplace and how it can bring unparalleled efficiency to your operation.
Make Staff Scheduling Work with Hospital Scheduling Solutions
October 1, 2015

Make Staff Scheduling Work with Hospital Scheduling Solutions

Q-nomy's hospital scheduling solutions provides that rare blend of scheduling, patient flow, workflow and resource management that enables optimal planning and execution of any medical procedure.
Expanding Possibilities: More Options for Avatar Queue Management
October 13, 2020

Expanding Possibilities: More Options for Avatar Queue Management

Q-nomy's concept of avatar queuing has definitely made an impact. It is a unique solution where the patient's place in line is presented not in the form of numbers or letters, but as a cartoon figure – an "avatar".
Streamlining Online Customer Engagement with the Cubu Button
January 2, 2024

Streamlining Online Customer Engagement with the Cubu Button

Q-nomy is proud to announce a significant enhancement to our Cubu platform- the introduction of the Cubu Button. This new feature, launched as the first update of 2024, marks a pivotal step in our ongoing effort to provide more integrated and streamlined customer journey management solutions.
Revolutionizing Student Services with Queue Management and Appointment Booking Software
August 31, 2023

Revolutionizing Student Services with Queue Management and Appointment Booking Software

The student experience in colleges and universities extends beyond just the classroom. Whether it's waiting for a consultation with an academic advisor, registering for courses, or seeking financial help, students often find themselves navigating through a maze of queues and waits.
An Inexpensive Start to a Positive Customer Experience
April 3, 2018

An Inexpensive Start to a Positive Customer Experience

When customers arrive at any walk-in service facility, some form of check-in is required to set them off on their "customer journey". Most service providers aim to have some form of self-service technology for checking in. Kiosks were once the default, but they have some major drawbacks...
Scheduling a phone call with a customer? Why not?
February 25, 2020

Scheduling a phone call with a customer? Why not?

Whether you are a service provider for the telecom industry, financial services, healthcare, or other customer-facing sectors, you are likely already aware of the need for appointment scheduling. If you are running a call center, however, chances are you just attend to call as they come. Well, maybe it's time to start thinking about scheduling phone calls as well...
Customer Service in the Time of Corona
March 17, 2020

Customer Service in the Time of Corona

As the world faces the implications of the coronavirus outbreak, customer service managers now have to deal with a particular challenge. Despite digital transformation strategies, many businesses still rely on face-to-face interactions to set essential activities in motion, such as signing important contracts or customer authentication. Q-nomy provides virtual and scheduled interactions to help companies continue to offer their services while keeping business and health top of mind.
The New Normal in Appointment Scheduling
September 15, 2020

The New Normal in Appointment Scheduling

We've previously discussed the outlook for queue management, and outlined some of the likely characteristics of "the new normal of queuing for customer service". We've mentioned that this will become inseparable from appointment scheduling. Now let's focus on this latter topic.
Safety Measures That Will Boost Your Customer Experience Long After The Pandemic
October 1, 2020

Safety Measures That Will Boost Your Customer Experience Long After The Pandemic

Most service providers are now taking steps to reopen their customer service locations or shops under the strict regulations of public health and social distancing. When examined closely, it becomes apparent many of these steps make sense from a business perspective regardless of the current constraints.
How Can You Reduce Customer Service Agents' Zoom Fatigue?
November 16, 2020

How Can You Reduce Customer Service Agents' Zoom Fatigue?

"Zoom fatigue" is the tiredness, worry, or burnout associated with overusing virtual platforms of communication. Zoom fatigue is particularly hazardous when customer service agents are concerned. And yet, serving customers over video, particularly during times of social distancing, has many benefits. So how can a service provider alleviate agents' zoom fatigue?
The Long Term Impact of Covid-19 on Government Service Delivery
March 2, 2021

The Long Term Impact of Covid-19 on Government Service Delivery

Covid-19 has changed the way government provides service to the population, forcing agencies and municipalities to quickly develop processes and technologies that enabled service delivery despite the limitations of social distancing. The big question here is, which of these new processes and technologies would remain in service after the pandemic is over? and what will be their long-term effect?
The Value of Appointment-Based Services: A Post Pandemic Behavior Requirement
July 13, 2021

The Value of Appointment-Based Services: A Post Pandemic Behavior Requirement

The world has changed over the last 18 months – and many of the improved transactional changes are here to stay. Consumers now demand seamless digital experiences, including scheduling appointments online.
Our Recipe for Perfection: Scheduling, With a Side of Visit Management
May 18, 2022

Our Recipe for Perfection: Scheduling, With a Side of Visit Management

As the retail industry grows and advances year after year, the need for a solution that encompasses each aspect of a customer journey becomes more and more

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