All blog articles
Appointment Scheduling
Customer Experience
myVisit

An Inexpensive Start to a Positive Customer Experience

April 3, 2018

When customers arrive at any walk-in service facility, some form of check-in is required to set them off on their "customer journey". While a greeter's smile is clearly a very nice way to start anyone’s visit, most service providers aim to have the majority of their incoming customers use some form of self-service technology for checking in.

Kiosks were once the default. They are ubiquitous and therefore customers immediately identify them as their journey's starting point – just like the historic "take a number" paper rolls used to be. However, kiosks have some significant shortcomings.

Major drawbacks are the cost of ownership, occasional breakdowns, and the potential for security breaches. Cheap kiosks (often little more than a tablet on a pedestal) are fragile and are exposed to hacking and theft. Kiosks that are more robust and secure would cost considerably more. Kiosks, whether cheap or expensive, are a piece of equipment that contains components – computers, touch-screens, printers, wiring and so forth – all of which bear the wear & tear of regular use and occasionally breakdown and require maintenance.

Today an alternative that costs way less than a kiosk, and offers a better customer experience is Q-nomy's myVisit. While primarily advertised as an easy-to-use mobile app for appointment scheduling, it also provides a very useful check-in option.

A cool feature of myVisit’s check-in is the use of QR codes. Instead of interacting with a kiosk (which can sometimes require standing in line) you check in to your appointment, or pick up your new phone at the store by simply scanning a code. So much easier and quicker than using a kiosk! Okay, the application might not wear a greeter's smile, but it’s friendly enough to set customers off on their journey, and the customers will smile knowing precious moments of their time were saved.

The myVisit mobile app is available to all service providers using Q-Flow; Q-nomy also offers alternatives to using the public app. One alternative is creating a private, re-branded app with similar features, another is using the application's API to embed these features within the brand's existing app.

Read about Q-nomy's Appointment Scheduling Software

You may like these articles too

January 2, 2024
SaaS
Appointment Scheduling

Streamlining Online Customer Engagement with the Cubu Button

Q-nomy is proud to announce a significant enhancement to our Cubu platform- the introduction of the Cubu Button. This new feature, launched as the first update of 2024, marks a pivotal step in our ongoing effort to provide more integrated and streamlined customer journey management solutions.
November 29, 2023
Banks
Customer Experience
Customer Journey
Queue Management

Revolutionizing Credit Unions: Accelerating Digital Transformation with a Human Touch

Explore the untapped potential for Credit Unions in the digital age. Learn how closing the gap in advanced banking products presents a unique opportunity to scale services through digital channels.
August 31, 2023
Appointment Scheduling
Customer Experience
Queue Management

Revolutionizing Student Services with Queue Management and Appointment Booking Software

The student experience in colleges and universities extends beyond just the classroom. Whether it's waiting for a consultation with an academic advisor, registering for courses, or seeking financial help, students often find themselves navigating through a maze of queues and waits.
July 31, 2023
Customer Experience
Q-Flow

Q-Flow: The Robust Solution for Appointment Scheduling and Queue Management

Q-Flow is a powerful solution for appointment scheduling and queue management, designed with the robustness, scalability, and security needed for large-scale deployments. It has been successfully deployed in vast enterprises, demonstrating its ability to handle massive demand while delivering superior customer experiences.
July 24, 2023
SaaS
Customer Experience
Analytics

Harnessing the Power of Customer Feedback with Cubu

In the ever-evolving landscape of business, one truth remains constant: feedback is the cornerstone of growth. It's the pulse that drives innovation, shapes decisions, and propels businesses forward.
May 15, 2023
Customer Experience
Omni-Channel

Elevate Your Retail Experience: Say Hello to Video Calls on Your Website

Providing exceptional customer experience is paramount to success. Our latest innovation, embedded video calls, revolutionizes customer engagement by seamlessly integrating video calls into your website, unlocking a range of powerful advantages for retailers.
April 10, 2023
Customer Experience
Omni-Channel
SaaS

Revolutionizing Small Clinic Operations with Cubu by Q-nomy

At Q-nomy, we've been helping large medical centers manage patient flow, appointments, and interactions for over 20 years. But what if you're a small clinic with a limited budget and resources? That's where Cubu comes in.
May 18, 2022
Appointment Scheduling
Customer Journey
Queue Management

Our Recipe for Perfection: Scheduling, With a Side of Visit Management

As the retail industry grows and advances year after year, the need for a solution that encompasses each aspect of a customer journey becomes more and more
July 13, 2021
Appointment Scheduling
Customer Experience
Telecom

The Value of Appointment-Based Services: A Post Pandemic Behavior Requirement

The world has changed over the last 18 months – and many of the improved transactional changes are here to stay. Consumers now demand seamless digital experiences, including scheduling appointments online.

We help streamline your physical & digital customer journey

Request a demo
Request Demo