All blog articles

An Inexpensive Start to a Positive Customer Experience

April 3, 2018
An Inexpensive Start to a Positive Customer Experience

When customers arrive at any walk-in service facility, some form of check-in is required to set them off on their "customer journey". While a greeter's smile is clearly a very nice way to start anyone’s visit, most service providers aim to have the majority of their incoming customers use some form of self-service technology for checking in.

Kiosks were once the default. They are ubiquitous and therefore customers immediately identify them as their journey's starting point – just like the historic "take a number" paper rolls used to be. However, kiosks have some significant shortcomings.

Major drawbacks are the cost of ownership, occasional breakdowns, and the potential for security breaches. Cheap kiosks (often little more than a tablet on a pedestal) are fragile and are exposed to hacking and theft. Kiosks that are more robust and secure would cost considerably more. Kiosks, whether cheap or expensive, are a piece of equipment that contains components – computers, touch-screens, printers, wiring and so forth – all of which bear the wear & tear of regular use and occasionally breakdown and require maintenance.

Today an alternative that costs way less than a kiosk, and offers a better customer experience is Q-nomy's myVisit. While primarily advertised as an easy-to-use mobile app for appointment scheduling, it also provides a very useful check-in option.

A cool feature of myVisit’s check-in is the use of QR codes. Instead of interacting with a kiosk (which can sometimes require standing in line) you check in to your appointment, or pick up your new phone at the store by simply scanning a code. So much easier and quicker than using a kiosk! Okay, the application might not wear a greeter's smile, but it’s friendly enough to set customers off on their journey, and the customers will smile knowing precious moments of their time were saved.

Blog image

The myVisit mobile app is available to all service providers using Q-Flow; Q-nomy also offers alternatives to using the public app. One alternative is creating a private, re-branded app with similar features, another is using the application's API to embed these features within the brand's existing app.

Read about Q-nomy's Appointment Scheduling Software

We help streamline your physical & digital customer journey

Request a demo
Request Demo

You may like these articles too

Modernizing University Services: Optimizing Student Experiences with Appointment Scheduling and Queue Management Systems
April 12, 2024

Modernizing University Services: Optimizing Student Experiences with Appointment Scheduling and Queue Management Systems

Explore how Q-Flow transforms university operations by seamlessly integrating virtual and in-campus services. With our comprehensive solution, universities can optimize appointment scheduling, queue management, and data analytics for a versatile student experience that combines digital convenience with personalized service.
Modernizing Government Operations: Leveraging Appointment Scheduling Software and Queue Management Systems
April 9, 2024

Modernizing Government Operations: Leveraging Appointment Scheduling Software and Queue Management Systems

Q-Flow technology modernizes government operations, revolutionizing appointment scheduling and queue management. Integrated with platforms like Twilio and Salesforce, it optimizes communication and collaboration, empowering agencies to streamline processes and enhance citizen satisfaction.
How to Make Multiple Hybrid Banking Branches Operate as One
April 1, 2024

How to Make Multiple Hybrid Banking Branches Operate as One

In the dynamic world of banking, financial institutions are constantly seeking innovative solutions like Q-Flow and Cubu. in this article we will be presenting a dynamic approach to banking that meets the diverse needs of modern customers.
The Importance of Choosing the Best Online Booking Software in 2024 for Enhanced Efficiency
March 7, 2024

The Importance of Choosing the Best Online Booking Software in 2024 for Enhanced Efficiency

How do you know which one will best suit your needs? What features should you look for? This article cuts through the noise, offering advice to help you find an easy-to-use, efficient scheduler. Discover the unique attributes that make Q-Flow® stand out in a crowded marketplace and how it can bring unparalleled efficiency to your operation.
Streamlining Online Customer Engagement with the Cubu Button
January 2, 2024

Streamlining Online Customer Engagement with the Cubu Button

Q-nomy is proud to announce a significant enhancement to our Cubu platform- the introduction of the Cubu Button. This new feature, launched as the first update of 2024, marks a pivotal step in our ongoing effort to provide more integrated and streamlined customer journey management solutions.
Revolutionizing Credit Unions: Accelerating Digital Transformation with a Human Touch
November 29, 2023

Revolutionizing Credit Unions: Accelerating Digital Transformation with a Human Touch

Explore the untapped potential for Credit Unions in the digital age. Learn how closing the gap in advanced banking products presents a unique opportunity to scale services through digital channels.
Revolutionizing Student Services with Queue Management and Appointment Booking Software
August 31, 2023

Revolutionizing Student Services with Queue Management and Appointment Booking Software

The student experience in colleges and universities extends beyond just the classroom. Whether it's waiting for a consultation with an academic advisor, registering for courses, or seeking financial help, students often find themselves navigating through a maze of queues and waits.
Q-Flow: The Robust Solution for Appointment Scheduling and Queue Management
July 31, 2023

Q-Flow: The Robust Solution for Appointment Scheduling and Queue Management

Q-Flow is a powerful solution for appointment scheduling and queue management, designed with the robustness, scalability, and security needed for large-scale deployments. It has been successfully deployed in vast enterprises, demonstrating its ability to handle massive demand while delivering superior customer experiences.
Harnessing the Power of Customer Feedback with Cubu
July 24, 2023

Harnessing the Power of Customer Feedback with Cubu

In the ever-evolving landscape of business, one truth remains constant: feedback is the cornerstone of growth. It's the pulse that drives innovation, shapes decisions, and propels businesses forward.