Q-nomy's Customer Experience Blog

Financial services and customer-focused banking are experiencing a retail revolution. To optimize the customer experience, a financial service organization needs to understand their customer base now, and in the future.

Q-Flow Central is a cloud-based platform provided by Q-nomy that serves as a secure and easy link between businesses running Q-Flow, and their customers. In a move recently announced to its business partners, Q-nomy now supports hosting Q‑Flow Central services in any Azure Region.

In the previous post, we mentioned that Q-nomy has been studying what value chatbots can bring to users in the context of the omnichannel. We learned that chatbot conversations often end up with the user resorting to human agent support. With this in mind, we created the myVisit Chatbot. 

Retailers and service providers recently adopted Chatbot technology for customer communication and lead generation. However even avid technology buffs would be discouraged from using a chatbot if it failed in one of the two major use-aspects, which are conducting a reasonably fluent conversation, and providing actual value to the user...

Q-nomy is much more than software development: We are here to advise, educate, and lead the way! To achieve this goal, we created an ecosystem, around which revolves a community of experts. The new Q-nomy Portal serves as the gateway for this community.

After receiving rave reviews in our annual sales kick off in Barcelona last week, we are very proud to announce we just launched Q-Market, the first app market dedicated to omni-channel customer-journey optimization apps.

The emergence of fintech and pressures to improve ROI push banks to reduce the number of branches, and to downsize those branches that they do keep. Yet, interactions with customers who visit the branch are not extraneous to digital transformation, and can be optimized with Q-nomy solutions.

Net Promoter Score, or NPS, gauges a service provider's relationship with its customers. We know how important customer experience is to improving NPS, but how can we practically achieve this? What tools do we have at our disposal to help us obtain NPS greatness?

Enabling video interactions improves customer experience; video interactions engage customers and provide them with the option of getting faster service with less hassle, for example e-visits to clinics in remote locations.

There are many ways to describe the functions of Q-nomy's Q-Flow®, but in essence, what this unique piece of software does is digitize brick and mortar stores and physical service location. Why is this so important?