Q-nomy's Customer Experience Blog

Financial services and customer-focused banking are experiencing a retail revolution. To optimize the customer experience, a financial service organization needs to understand their customer base now, and in the future.

Q-Flow Central is a cloud-based platform provided by Q-nomy that serves as a secure and easy link between businesses running Q-Flow, and their customers. In a move recently announced to its business partners, Q-nomy now supports hosting Q‑Flow Central services in any Azure Region.

Healthcare providers today ask more of patients; inundating them with intake forms, screening questionnaires, and more. Meanwhile, patients are interested in getting educational information, in-visit updates for waiting times, and so on...

In the previous post, we mentioned that Q-nomy has been studying what value chatbots can bring to users in the context of the omnichannel. We learned that chatbot conversations often end up with the user resorting to human agent support. With this in mind, we created the myVisit Chatbot. 

Retailers and service providers recently adopted Chatbot technology for customer communication and lead generation. However even avid technology buffs would be discouraged from using a chatbot if it failed in one of the two major use-aspects, which are conducting a reasonably fluent conversation, and providing actual value to the user...

Q-nomy is much more than software development: We are here to advise, educate, and lead the way! To achieve this goal, we created an ecosystem, around which revolves a community of experts. The new Q-nomy Portal serves as the gateway for this community.

After receiving rave reviews in our annual sales kick off in Barcelona last week, we are very proud to announce we just launched Q-Market, the first app market dedicated to omni-channel customer-journey optimization apps.

The emergence of fintech and pressures to improve ROI push banks to reduce the number of branches, and to downsize those branches that they do keep. Yet, interactions with customers who visit the branch are not extraneous to digital transformation, and can be optimized with Q-nomy solutions.

Any mention in a Gartner Hype Cycle report is considered highly prestigious recognition. Being named this year in the Real Time Health System Orchestration category is a major step forward...

Operational silos in healthcare generate patient dissatisfaction and operational waste. Q-nomy bridges these silos by offering a complete patient centric BPM solution.