Q-nomy's Customer Experience Blog

Financial services and customer-focused banking are experiencing a retail revolution. To optimize the customer experience, a financial service organization needs to understand their customer base now, and in the future.

African markets had long since been of interest to Q-nomy, as we have seen an increasing demand for solutions that help organizations improve their customer experience. We kick off 2019 with two new partners in Africa, and we are all set to push forward and make an impact in the region.

We try to choose our partners the same way we choose our employees: based on their skills and motivation, indeed, but also – based on their character and attitude...

Earlier this month, Q-nomy held its annual conference. Our partners were invited to participate in an event that serves to present new products, aligns marketing strategies, solidifies the partner community, and effectively kicks off 2019.

This year as in previous years, Gartner has cited Q-nomy as a sample vendor in its report titled "Hype Cycle for Real Time Healthcare System Technologies, 2018". Q-nomy was named in two categories – "Patient Self-Service Kiosks", and "Real Time Health System Platform".

The Q-Flow database is a wonderful source of information for managers; information about customer experience, staff performance, process throughput, quality of service, efficiency of operations, and resource utilization. The key to converting this data mine into knowledge that’s meaningful and actionable is analytics.

When customers arrive at any walk-in service facility, some form of check-in is required to set them off on their "customer journey". Most service providers aim to have some form of self-service technology for checking in. Kiosks were once the default, but they have some major drawbacks...

In our first installment of this blog, we discussed creating a patient-centric operational treatment plan, and using an omnichannel approach to delegate and empower the patient as an integral part of the oncology patient journey. In this post we will focus on addressing patient needs during the patient journey at a medical facility.

Healthcare providers today ask more of patients; inundating them with intake forms, screening questionnaires, and more. Meanwhile, patients are interested in getting educational information, in-visit updates for waiting times, and so on...

In the previous post, we mentioned that Q-nomy has been studying what value chatbots can bring to users in the context of the omnichannel. We learned that chatbot conversations often end up with the user resorting to human agent support. With this in mind, we created the myVisit Chatbot.