Q-nomy's Customer Experience Blog

Financial services and customer-focused banking are experiencing a retail revolution. To optimize the customer experience, a financial service organization needs to understand their customer base now, and in the future.

African markets had long since been of interest to Q-nomy, as we have seen an increasing demand for solutions that help organizations improve their customer experience. We kick off 2019 with two new partners in Africa, and we are all set to push forward and make an impact in the region.

We try to choose our partners the same way we choose our employees: based on their skills and motivation, indeed, but also – based on their character and attitude...

Earlier this month, Q-nomy held its annual conference. Our partners were invited to participate in an event that serves to present new products, aligns marketing strategies, solidifies the partner community, and effectively kicks off 2019.

The Q-Flow database is a wonderful source of information for managers; information about customer experience, staff performance, process throughput, quality of service, efficiency of operations, and resource utilization. The key to converting this data mine into knowledge that’s meaningful and actionable is analytics.

When customers arrive at any walk-in service facility, some form of check-in is required to set them off on their "customer journey". Most service providers aim to have some form of self-service technology for checking in. Kiosks were once the default, but they have some major drawbacks...

In the previous post, we mentioned that Q-nomy has been studying what value chatbots can bring to users in the context of the omnichannel. We learned that chatbot conversations often end up with the user resorting to human agent support. With this in mind, we created the myVisit Chatbot. 

Bots as a concept are no longer news, as many organizations employ this technology with varying degrees of success. At Q-nomy, we constantly strive to uncover innovative and interesting uses to available technologies...

In an era where the public has shown a preference for doing things on their own time, successful businesses are embracing an omni-channel structure. One of the simplest and most popular ways to jump start a better customer experience is to offer online and mobile appointment scheduling. Here are six main reasons...

What does "Customer Centric BPM Software" mean? What is BPM actually? The answers are revealed in a new video produced by Q-nomy, which you can see right here...