For nearly a decade, Q-nomy has delivered its enterprise-grade customer journey solutions on Microsoft Azure. Our technical alignment with Microsoft’s cloud ecosystem plays a central role in how we support some of the most complex and large-scale service delivery environments in the world.
In today's fast-paced business world, effective scheduling is crucial to maintain productivity and customer satisfaction. The benefits of scheduling software are numerous, from enhancing productivity to boosting revenue.
In the digital age, universities must redefine student accessibility. Q-nomy leverages advanced technologies like virtual queuing and appointment software for global education institutions to enhance the student experiences across campuses.
In today’s fast-paced world, customer service excellence is paramount, especially in the banking sector. Customers demand quick, efficient, and personalized service across multiple channels. Hybrid agents on the Q-Flow platform are revolutionizing how banks and other industries manage customer interactions.
In the ever-evolving landscape of business, one truth remains constant: feedback is the cornerstone of growth. It's the pulse that drives innovation, shapes decisions, and propels businesses forward.
Explore the untapped potential for Credit Unions in the digital age. Learn how closing the gap in advanced banking products presents a unique opportunity to scale services through digital channels.
The student experience in colleges and universities extends beyond just the classroom. Whether it's waiting for a consultation with an academic advisor, registering for courses, or seeking financial help, students often find themselves navigating through a maze of queues and waits.
Q-Flow is a powerful solution for appointment scheduling and queue management, designed with the robustness, scalability, and security needed for large-scale deployments. It has been successfully deployed in vast enterprises, demonstrating its ability to handle massive demand while delivering superior customer experiences.
Providing exceptional customer experience is paramount to success. Our latest innovation, embedded video calls, revolutionizes customer engagement by seamlessly integrating video calls into your website, unlocking a range of powerful advantages for retailers.
At Q-nomy, we've been helping large medical centers manage patient flow, appointments, and interactions for over 20 years. But what if you're a small clinic with a limited budget and resources? That's where Cubu comes in.
In the previous post, we mentioned that Q-nomy has been studying what value chatbots can bring to users in the context of the omnichannel. We learned that chatbot conversations often end up with the user resorting to human agent support. With this in mind, we created the myVisit Chatbot.
When customers arrive at any walk-in service facility, some form of check-in is required to set them off on their "customer journey". Most service providers aim to have some form of self-service technology for checking in. Kiosks were once the default, but they have some major drawbacks...
The Q-Flow database is a wonderful source of information for managers; information about customer experience, staff performance, process throughput, quality of service, efficiency of operations, and resource utilization. The key to converting this data mine into knowledge that’s meaningful and actionable is analytics.
Earlier this month, Q-nomy held its annual conference. Our partners were invited to participate in an event that serves to present new products, aligns marketing strategies, solidifies the partner community, and effectively kicks off 2019.
We try to choose our partners the same way we choose our employees: based on their skills and motivation, indeed, but also – based on their character and attitude...
African markets had long since been of interest to Q-nomy, as we have seen an increasing demand for solutions that help organizations improve their customer experience. We kick off 2019 with two new partners in Africa, and we are all set to push forward and make an impact in the region.
Financial services and customer-focused banking are experiencing a retail revolution. To optimize the customer experience, a financial service organization needs to understand their customer base now, and in the future.
Telecommunication service providers today are facing many challenges that are critical to the success and possible survival of their business, including effectively implementing a digital transformation strategy and providing exceptional customer experience.
While most of the world is still somewhere in-between lock-down and re-opening, we turn our eyes to the future to ask: what will be the new normal for customer service, after the dust has settled? In this post, we'll focus on one aspect of service center operation, which is queuing.
Q-nomy's Q-Flow V6.3, released last week, focuses on speed. More precisely, it focuses on enabling organizations to set up their solutions and go live quicker than ever before. Because we're living at a time when agility, and the ability to adapt to rapid changes, can make or break a business.
Most service providers are now taking steps to reopen their customer service locations or shops under the strict regulations of public health and social distancing. When examined closely, it becomes apparent many of these steps make sense from a business perspective regardless of the current constraints.
Businesses naturally associate creativity with advertising. We expect our marketing department to come up with creative ideas for new campaigns. But what about creative customer experience?
A lot has been discussed about an omnichannel service strategy, which organizations should adopt for seamless sales and services experience. Omni-Service is a strategy focusing on human interaction thru various digital channels enabling the service agent, salesperson, and managers, to deliver outstanding customer experience in a straightforward way.
The world has changed over the last 18 months – and many of the improved transactional changes are here to stay. Consumers now demand seamless digital experiences, including scheduling appointments online.
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