Q-nomy's Blog: Customer Experience And More

  • The Value of Appointment-Based Services: A Post Pandemic Behavior Requirement

    The world has changed over the last 18 months – and many of the improved transactional changes are here to stay. Consumers now demand seamless digital experiences, including scheduling appointments online.

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  • The Long Term Impact of Covid-19 on Government Service Delivery

    Covid-19 has changed the way government provides service to the population, forcing agencies and municipalities to quickly develop processes and technologies that enabled service delivery despite the limitations of social distancing. The big question here is, which of these new processes and technologies would remain in service after the pandemic is over? and what will be their long-term effect?

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  • How Can You Reduce Customer Service Agents' Zoom Fatigue?

    "Zoom fatigue" is the tiredness, worry, or burnout associated with overusing virtual platforms of communication. Zoom fatigue is particularly hazardous when customer service agents are concerned. And yet, serving customers over video, particularly during times of social distancing, has many benefits. So how can a service provider alleviate agents' zoom fatigue?

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  • Safety Measures That Will Boost Your Customer Experience Long After The Pandemic

    Most service providers are now taking steps to reopen their customer service locations or shops under the strict regulations of public health and social distancing. When examined closely, it becomes apparent many of these steps make sense from a business perspective regardless of the current constraints.

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  • The New Normal in Appointment Scheduling

    We've previously discussed the outlook for queue management, and outlined some of the likely characteristics of "the new normal of queuing for customer service". We've mentioned that this will become inseparable from appointment scheduling. Now let's focus on this latter topic.

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  • Customer Service in the Time of Corona

    As the world faces the implications of the coronavirus outbreak, customer service managers now have to deal with a particular challenge. Despite digital transformation strategies, many businesses still rely on face-to-face interactions to set essential activities in motion, such as signing important contracts or customer authentication. Q-nomy provides virtual and scheduled interactions to help companies continue to offer their services while keeping business and health top of mind.

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  • Scheduling a phone call with a customer?  Why not?

    Whether you are a service provider for the telecom industry, financial services, healthcare, or other customer-facing sectors, you are likely already aware of the need for appointment scheduling. If you are running a call center, however, chances are you just attend to call as they come. Well, maybe it's time to start thinking about scheduling phone calls as well...

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  • An Inexpensive Start to a Positive Customer Experience

    When customers arrive at any walk-in service facility, some form of check-in is required to set them off on their "customer journey". Most service providers aim to have some form of self-service technology for checking in. Kiosks were once the default, but they have some major drawbacks...

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  • Using Chatbots to Enhance User Experience – and the Customer Experience Too!

    Bots as a concept are no longer news, as many organizations employ this technology with varying degrees of success. At Q-nomy, we constantly strive to uncover innovative and interesting uses to available technologies...

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  • Six Reasons Why More Companies Are Embracing Appointment Scheduling

    In an era where the public has shown a preference for doing things on their own time, successful businesses are embracing an omni-channel structure. One of the simplest and most popular ways to jump start a better customer experience is to offer online and mobile appointment scheduling. Here are six main reasons...

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