Q-nomy's Customer Experience Blog

  • An Inexpensive Start to a Positive Customer Experience

    When customers arrive at any walk-in service facility, some form of check-in is required to set them off on their "customer journey". Most service providers aim to have some form of self-service technology for checking in. Kiosks were once the default, but they have some major drawbacks...

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  • Using Chatbots to Enhance User Experience – and the Customer Experience Too!

    Bots as a concept are no longer news, as many organizations employ this technology with varying degrees of success. At Q-nomy, we constantly strive to uncover innovative and interesting uses to available technologies...

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  • Six Reasons Why More Companies Are Embracing Appointment Scheduling

    In an era where the public has shown a preference for doing things on their own time, successful businesses are embracing an omni-channel structure. One of the simplest and most popular ways to jump start a better customer experience is to offer online and mobile appointment scheduling. Here are six main reasons...

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  • Never Resting On Our Laurels: Announcing Q-Flow 6.1

    Q-Flow 6.0 that was launched earlier this year has revolutionized customer journey management. Today, we are moving forward with Q-Flow 6.1...

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  • Welcome, Q-Flow 6: A New Suite of Software Products

    We've been preparing you for the launch of Q-Flow 6 since November last year, and now it is finally happening! And it's not just one product – today we are actually launching a whole new family of products. Yes, Q-Flow has become so big that we cannot fit its many functions and capabilities into just one product...

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  • Appointment Scheduling Gets Better With Q-Flow 6

    Appointment Scheduling is one of the key user experiences Q-nomy addresses. Now, with the release of Q-nomy's Q-Flow 6, it gets even better. "Better" as in "Show-me-the-money" better...

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  • Our new operating room scheduling & management solution video is out!

    Q-nomy tackles complex patient-centric-care delivery processes and streamlines them to enhance patient experience and healthcare provider performance. Our vision and platform capabilities can be experienced in a series of short, easy-to-understand videos...

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  • Overcoming Old Habits With Q-Flow Exchange Bridge

    Organizations upgrading from personal calendars to enterprise-grade appointment scheduling solutions like Q-Flow know what they’re gaining, but they often face an obstacle in the form of old usage patterns. A key success factors in convincing these businesses to adopt Q-Flow is the QXB module. 

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  • Appointment Scheduling is Only Half The Solution

    Many retail businesses nowadays add appointment scheduling to their customer experience offering. These businesses rightfully assume that scheduled visits support resource planning, resulting in more efficient resource utilization. And, it makes their customers happier with shorter wait times and more focused interactions. However, a solution comprising appointment scheduling alone is like a meal without the main course: good, but not satisfactory.

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  • Young, but not that restless – even millennials seek face-to-face interaction when it matters

    A recent article presents data that may surprise many marketing professionals: though they tend to do almost everything online, millennials still need and opt for the physical, in-branch customer experience when making significant decisions that impact their wallet.

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