The new version of Q-nomy's customer journey management software enables faster solution setup and greater agility in responding to changing business needs.

The applications include infrastructure components, specific channel management tools for video, chat and voice, and immediate integration of Zoom and MS Teams videoconferencing into customer journeys managed by Q-Flow.

The solution, comprising of Q-Flow multi-queue management and omnichannel appointment scheduling, will significantly reduce waiting time while maintaining social distancing. 

Portsmouth City Council service center successfully implemented an advanced Queue Management solution, using Q-nomy's latest Q-Flow software platform.