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Colfondos launches video-based service channel with Q-flow

Published on
June 8, 2022

Colfondos is a leading pension fund management firm in Colombia, providing customers with reliable and efficient financial solutions. To enhance its customer experience, Colfondos has partnered with Q-Flow, a cutting-edge appointment management system, enabling customers to book appointments at its branches.

With an aim to provide customers with more convenient and flexible options, Colfondos has recently integrated digital channels into its platform, allowing customers to reach agents quickly and effortlessly. The firm has made a significant leap in providing top-notch customer service by launching a new video call service through Q-Flow, provided by Issatec, a local Q-nomy partner.

Now, Colfondos customers can easily schedule video calls with agents, eliminating the need for in-person meetings. The new service has been met with enthusiasm from customers, who appreciate the ease and convenience it offers.

With its state-of-the-art technology, Colfondos continues to stay ahead of its competitors, delivering top-notch financial solutions to its clients. The integration of digital channels via Q-Flow has revolutionized the way customers interact with the firm, making financial services accessible from anywhere, at any time.

In conclusion, Colfondos and Q-Flow have ensured that customers receive the highest level of service and support, which has enhanced the firm's reputation in the Colombian financial market. The integration of Q-Flow software has not only made appointments and communication more accessible but has also streamlined the entire customer journey for Colfondos.

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