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Q-nomy's "Q-Flow" software platform for omnichannel customer and patient journey optimization is now officially on Microsoft AppSource, which connects millions of users with the best Microsoft‑based solutions.
Q-Flow is offered in a number of flavors, optimizing the customer experience per the specifications of different industries, such as retail, government, telco and finance. Q-nomy also offers a dedicated solution for healthcare providers, which successfully manages the complexity involved in the scheduling and management of medical processes and resources, supporting staff efforts and resulting in improved patient experience.
Currently available on Microsoft's AppSource are the Q-Flow solution for healthcare – "Patient Journey Platform", and the Q-Flow solution for retail and financial institutions – "Customer Journey Platform".
The Department of Transport and Main Roads in Queensland, Australia, are reporting this month the successful results of implementing Q-Flow at its customer service branches. The solution provided includes advanced queue management, and supports the department's workforce management and customer journey optimization.
One of the customer service managers, who has been involved in supporting several branches as they roll out—said Q-Flow has made a difference to his team's daily work, as well as improving the customers’ experience.
The solution was delivered by Q-nomy's partner and regional reseller, NEXA Group.
Q-nomy Inc. and ACF Technologies Inc., a Q-nomy channel partner and provider of integrated customer experience management solutions, today announced the acquisition of Q-nomy's UK subsidiary, Q-nomy UK Ltd., by ACF Technologies.
This transaction will allow Q-nomy to focus on product development and on supporting its partners - who are closer to the market and can provide the best solutions and service to their customers using the Q-Flow software platform.
The acquisition was completed in August this year, with a swift and smooth transfer of the UK subsidiary's assets to ACF's ownership. Under the new ownership, Q-nomy UK will maintain all of its obligations for delivering and supporting solutions purchased by its customers.
Q-nomy Inc. today announced its partnership with healthcare industry system integrator AAJ Technologies to offer its solutions to US based healthcare providers.
AAJ Technologies has been at the forefront of digital transformation, enterprise integration, custom software development, modern web and mobile for over 20 years. The AAJ team works with healthcare organizations and companies in various industries at every stage of the digital transformation process to make real and impactful change. AAJ’s talented team implements modern technologies, approaches, and techniques that transforms their client’s business and gives them a strategic, digital edge. Through their best in class technical expertise, unique approach and methodologies, AAJ helps companies find new ways to engage with customers, drive satisfaction through innovation, and build both revenue and market share.