The applications include infrastructure components, specific channel management tools for video, chat and voice, and immediate integration of Zoom and MS Teams videoconferencing into customer journeys managed by Q-Flow.

The solution, comprising of Q-Flow multi-queue management and omnichannel appointment scheduling, will significantly reduce waiting time while maintaining social distancing. 

Portsmouth City Council service center successfully implemented an advanced Queue Management solution, using Q-nomy's latest Q-Flow software platform.

ACF Technologies are proud to be helping the Department of Health and Social Care, by providing the appointment platform, Q-Flow powered by Q-nomy, and services to help increase Covid-19 testing across the UK.