Davivienda Bank Maximizes Customer Satisfaction With Q-Flow
Davivienda, a Colombian bank with branches across Central America, reports achieving a customer satisfaction score of 9 out of 10, following the implementation of Q-Flow OmniService Video Appointments.
The bank was previously using Q-Flow to manage traditional walk-in meetings. Following the pandemic, and in light of advancements in service technologies and customer expectations, the bank decided to offer its clients the convenience of scheduling virtual appointments.
The solution, locally installed and supported by Q-nomy partner ACF, proved to be highly successful, with customers giving 9+ scores in all parameters – exceeding the goals set by the bank. The solution's ease of use was noted in particular.
To learn more about the solution, read the full case study published by ACF.