Q-nomy's Blog: Customer Experience And More
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Click to read the full articleBusinesses naturally associate creativity with advertising. We expect our marketing department to come up with creative ideas for new campaigns. But what about creative customer experience?
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Click to read the full articleMost service providers are now taking steps to reopen their customer service locations or shops under the strict regulations of public health and social distancing. When examined closely, it becomes apparent many of these steps make sense from a business perspective regardless of the current constraints.
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Click to read the full articleWe've previously discussed the outlook for queue management, and outlined some of the likely characteristics of "the new normal of queuing for customer service". We've mentioned that this will become inseparable from appointment scheduling. Now let's focus on this latter topic.
