Q-nomy's Blog: Customer Experience And More
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Click to read the full articleWhile most of the world is still somewhere in-between lock-down and re-opening, we turn our eyes to the future to ask: what will be the new normal for customer service, after the dust has settled? In this post, we'll focus on one aspect of service center operation, which is queuing.
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Click to read the full articleStores and service centers are now starting to reopen. Businesses and consumers are concerned that required safety measures would render the new customer experience unpleasant. Technology, such as Customer Journey Optimization, can help alleviate some of these fears.
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Click to read the full articleWhen face to face interactions become impractical, service providers transition to digital, and particularly video interactions. Instead of shutting down the service branches, businesses can connect branches to virtual queues, and allow their staff to provide digital customer service.
