Omnichannel Customer Care Software for Banks
Q-nomy's Q-Flow software provides a complete solution to handle customer interactions, support, service, and sales, across any channel – both digital and physical (walk-in).
Q-Flow allows the bank to manage all customer touchpoints, whether originally designated as service branches or as call centers, like one virtual contact center. With our solution, such a center is capable of scheduling both physical and online appointments, routing walk-in customers just like incoming digital communications, and managing customer-centric processes that span multiple channels.
Benefits of Q-nomy's Omnichannel Solution for Banks:
- Improve customer service by presenting your staff with the 360-degree picture of your customers, including all their requests, communications, visits, and appointments.
- Reduce IT costs by having a single system handle multiple digital channels as well as in-branch customer flow management.
- Provide management with cross-channel analysis of customer behavior, agent performance and stats.
- Maintain the personal touch while digitalizing your branches!
Unique Advantages of Q-nomy's Omnichannel Software:
- The only software platform handling both digital and physical customer flow and communications.
- Equally optimized to support the needs of digital contact centers, as much as branches – enabling gradual conversion of bank branches to providing online services.
- A single solution that handles both operational aspects of customer care (routing, queuing, scheduling etc.) and experiential aspects (customer engagement, quality of service, customer satisfaction and so on).
Main Features and Software Modules Included:
- Q-nomy's appointment scheduling software, enabling customers and staff to book appointments for face-to-face meetings, video appointments, or phone calls.
- Q-nomy's customer flow management software, enabling queuing and routing of branch visitors, video and phone callers, and incoming multi-channel messages.
- Q-nomy's customer interaction management software, allowing staff to view and respond to customer messages across any channel, such as email, SMS, WhatsApp, Messenger and so on.
- Q-nomy's online forms system, enabling quick and easy creation of either public or personal (targeting specific customers) forms, to collect information or request customer feedback.
- Q-nomy's workflow software, enabling full or partial automation of routing and responding to customer requests.