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White Papers

Q-nomy's market leadership is derived from thought leadership. Read our white papers to learn more.

Canadian Municipalities Create Value with Positive Customer Interactions

Omni-Service Technologies Enhance Customer Experiences
Q-Flow Zoom Integration

Simplify virtual connections between agents and customers by adding Zoom integration to Q-Flow (July 2020)
Q-Flow Integration With Salesforce

Sync Q-Flow with Salesforce CRM to maximize the joint benefits of your core IT solutions (April 2020)
myVisit® Mobile Visitor Solutions for Government & Public Sector Organizations

A robust and simple solution that offers secure, real time services to mobile users (July 2019)
Analyzing the Customer Experience

Using Microsoft SQL Server Analysis Service to analyze Q Flow® data, and to gain an insight of customer experience. (July, 2012)
Online and Mobile Appointment Scheduling

Saving both your agents and customers' time by offering online and mobile app self-service appointment scheduling. (May, 2013)
Abandon Rate Management and Customer Retention

How Q-Flow® helps measure abandon rates more accurately, minimize abandoning and improve customer retention. (April, 2009)
The Branch and The Brand

How Q-Flow® helps brand managers maintain the corporate identity within service centers and stores (June, 2009)
Curing the Chronic Confusion Syndrome

The Bad News: your hospital is losing money over disoriented patients and doctors. The Good News: there's a treatment that works.
Personal Advertising with Tickets

How Q-Flow® personalized printed advertising optimizes in-store campaigns. (May, 2009)
Integrating Queue Management and Digital Signage

How Q-Flow® digital signage and queue information combine to produce effective in-store advertising, (May, 2009)
Optimizing the Customer Experience With Planner

How Q-Flow® Planner helps reduce branch operation costs, improve the service level, and increase sales in the branches. (May, 2009)
Getting the Customer to Take a Number

Reducing customers' confusion when installing a new "take a number" system, and ensuring they check-in at ease. (August, 2013)
Service with a smile

Sid Mandel explains the importance of patient management for an efficient and happy waiting room.
Keeping a steady flow

Sid Mandel explains how technology can help ensure patients move efficiently – and happily – through the waiting room.