White Papers
Q-nomy's market leadership is derived from thought leadership. Read our white papers to learn more.
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Canadian Municipalities Create Value with Positive Customer InteractionsOmni-Service Technologies Enhance Customer Experiences -
Q-Flow Zoom IntegrationSimplify virtual connections between agents and customers by adding Zoom integration to Q-Flow (July 2020) -
Q-Flow Integration With SalesforceSync Q-Flow with Salesforce CRM to maximize the joint benefits of your core IT solutions (April 2020) -
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myVisit® Mobile Visitor Solutions for Government & Public Sector OrganizationsA robust and simple solution that offers secure, real time services to mobile users (July 2019) -
Analyzing the Customer ExperienceUsing Microsoft SQL Server Analysis Service to analyze Q Flow® data, and to gain an insight of customer experience. (July, 2012) -
Online and Mobile Appointment SchedulingSaving both your agents and customers' time by offering online and mobile app self-service appointment scheduling. (May, 2013) -
Abandon Rate Management and Customer RetentionHow Q-Flow® helps measure abandon rates more accurately, minimize abandoning and improve customer retention. (April, 2009) -
The Branch and The BrandHow Q-Flow® helps brand managers maintain the corporate identity within service centers and stores (June, 2009) -
Curing the Chronic Confusion SyndromeThe Bad News: your hospital is losing money over disoriented patients and doctors. The Good News: there's a treatment that works. -
Personal Advertising with TicketsHow Q-Flow® personalized printed advertising optimizes in-store campaigns. (May, 2009) -
Integrating Queue Management and Digital SignageHow Q-Flow® digital signage and queue information combine to produce effective in-store advertising, (May, 2009) -
Optimizing the Customer Experience With PlannerHow Q-Flow® Planner helps reduce branch operation costs, improve the service level, and increase sales in the branches. (May, 2009) -
Getting the Customer to Take a NumberReducing customers' confusion when installing a new "take a number" system, and ensuring they check-in at ease. (August, 2013) -
Service with a smileSid Mandel explains the importance of patient management for an efficient and happy waiting room. -
Keeping a steady flowSid Mandel explains how technology can help ensure patients move efficiently – and happily – through the waiting room.