One of the options now supported in Q-flow for letting service representatives meet with customers, is to schedule and conduct a video appointment using the Zoom platform.
By integrating Zoom and Q-Flow, customers can meet with the service rep best suited and qualified to assist them, over a secure video connection.
Once a Zoom appointment has been scheduled, Q-Flow makes sure the customer is ready for the meeting, so that reps’ time is not wasted. All the necessary information is provided to customers using automatic reminders, sent prior to the appointment. These reminders provide links for the customer to check-in to the meeting directly via Zoom or through Q-Flow’s secure virtual waiting room, where valuable information and updates are presented to the customer.