Q-Flow Zoom Integration

Simplify virtual connections between agents and customers by adding Zoom integration to Q-Flow

One of the options now supported in Q-flow for letting service representatives meet with customers, is to schedule and conduct a video appointment using the Zoom platform.

 

Enhance The Customer Experience

By integrating Zoom and Q-Flow, customers can meet with the service rep best suited and qualified to assist them, over a secure video connection.

Once a Zoom appointment has been scheduled, Q-Flow makes sure the customer is ready for the meeting, so that reps’ time is not wasted. All the necessary information is provided to customers using automatic reminders, sent prior to the appointment. These reminders provide links for the customer to check-in to the meeting directly via Zoom or through Q-Flow’s secure virtual waiting room, where valuable information and updates are presented to the customer.

 

Read The Full White Paper Here

 

News & Events

  • Q-nomy Presents New Suite of Omnichannel Customer Service Applications 2020-08-10
  • Q-nomy provides Globe Telecom With Rapid & Safe In-Store Experience to Overcome COVID-19 Challenges 2020-07-07
  • Portsmouth City Council Reduces Wait Times, Increases Customer Satisfaction, With Q-Flow 2020-05-04
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