Q-Flow helps your business improve the customer experience, streamline service processes, and increase the bottom-line performance of your physical and digital contact centers.
CRM integration provides Q-Flow with essential customer information. It also allows Q-Flow to feed a wealth of customer activity data back into the CRM database. Most enterprise projects managed by Q-nomy involve CRM integration, and that is why we provide our customers with connectivity to the world's leading CRM systems, such as Salesforce.com
Integration synchronizes Q-Flow with crucial information contained in Salesforce objects such as Account, Customer, and Opportunity. This allows Q-Flow customer journey management to handle and route potential and existing customers properly.