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Davivienda Bank Maximizes Customer Satisfaction With Q-Flow

Published on
September 13, 2021
Davivienda Bank Maximizes Customer Satisfaction With Q-Flow

Davivienda, the esteemed bank from Colombia, has successfully achieved a customer satisfaction score of 9 out of 10, thanks to the revolutionary implementation of Q-Flow OmniService Video Appointments. With branches spread across Central America, Davivienda has always been a frontrunner in the field of banking, and this recent move to incorporate virtual appointments has only enhanced its reputation in the industry.

Earlier, Davivienda was using the Q-Flow system to manage traditional walk-in meetings, which had garnered a decent response from its customers. However, with the onset of the pandemic, the bank realized the need to adapt to the changing landscape of banking services. Moreover, with customers increasingly preferring the convenience of virtual appointments, the bank decided to integrate Q-Flow OmniService Video Appointments into their services.

The locally installed solution, supported by Q-nomy partner ACF, proved to be a resounding success. Customers flocked to schedule virtual appointments, and their feedback has been nothing short of exceptional. In all parameters measured, customers have rated their experience with the Q-Flow OmniService Video Appointments 9 or higher, surpassing Davivienda's goals by a considerable margin.

What's even more noteworthy is the solution's ease of use, which has been praised by customers in particular. With Q-Flow OmniService Video Appointments, customers can seamlessly schedule appointments from the comfort of their homes, without any hassle. The entire process is streamlined, intuitive, and designed to provide customers with the utmost convenience and satisfaction.

Overall, Davivienda's decision to incorporate Q-Flow OmniService Video Appointments into its services has proven to be a game-changer. The bank's dedication to adapting to changing customer expectations and staying ahead of the curve has paid off immensely. With such innovative solutions in place, it's no wonder that customers have rated their experience with the bank so highly.

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Customer Satisfaction by Q-Flow
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