The pandemic created new challenges for many Government of Canada offices to maintain meaningful customer engagement due to in-person restrictions, appointment scheduling backlogs, widespread business closures and remote work obstacles. While almost every organization worldwide saw challenges with long wait times and tied up phone lines, government service centres were hit especially hard with COVID-19 emergency benefits inquiries and other pandemic concerns.
Throughout this global crisis, government service centres resolved challenges and established stronger links with provincial governments and municipalities. Now even a year into adapting to the market change, enhancing services, and improving citizen experiences have proved to be a challenge. Q-nomy helps you turn these challenges into opportunities with access to omni-service technologies such as queue management, easy appointment scheduling, digital signage and increased customer flow will keep operations efficient, and customers happy.