Analyzing the Customer Experience
Analyzing the Customer Experience with Q-Flow and SSAS
Q-Flow® Database contains the full record of customer activity and agent interactions in the organization's walk-in service centers. In-depth analysis of the information stored in this database will enable the business to gain a complete insight into the customer experience.
Microsoft SQL Server Analysis Services (SSAS) delivers online analytical processing (OLAP) and data mining functionality for business intelligence applications. Analysis Services supports OLAP by letting you design, create, and manage multidimensional structures that contain data aggregated from other data sources, such as relational databases.
For data mining applications, Analysis Services lets you design, create, and visualize data mining models that are constructed from other data sources by using a wide variety of industry-standard data mining algorithms.
SSAS has many uses in larger organizations, where analyzing the many data facets of Q-Flow® is essential to helping management build better customer experiences.
Please contact Q-nomy to learn more, and to get an expert analyst's advice on the potential this platform can offer.
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