Q-nomy Inc. today officially announced the availability of its advanced, patent-pending solution, enabling the seamless integration of video calls into omnichannel customer service.
The solution enables businesses to manage video appointments just like they do any other channel: you can schedule calls; handle unscheduled calls; queue calls and route them to agents, using business rules as simple or as complex as the business dictates; monitor waiting and service times; analyze staff efficiency and service levels, and more.
Video calls can also be managed within the context of a multi-channel customer journey, where a customer is communicating with the business by different means along the journey.
