Q-nomy announces MS teams integration now available for its omnichannel customer service solution

Q-nomy's software, a complete omnichannel system enabling customer journey management across both physical and digital channels, becomes the first solution of its kind to support B2C video calls using Microsoft's Teams.

Businesses using Q-nomy's "Q-Flow" software will now be able to schedule video meetings between agents and customers, and to manage queues of customers waiting for an available video agent. The solution further supports such requirements as ensuring seamless experience while transferring customers between different communication platforms, and helping agents handle and prioritize customers across multiple channels.

Read the full press release here.