Q-nomy Inc. announced the launch of Q-Flow® Mobile Console — a new addition to its Q-Flow Customer Experience Optimization solution. Q-nomy's Mobile Console application enables agents roaming stores and branches to give customers better sales assistance and service.
Q-Flow Mobile Console suggests sales tips and service options based on integrated information from existing CRM systems and the customer's history in other channels, such as online and mobile platforms and call centers. It also allows agents to schedule appointments, manage queues and route customers per their specific needs and wishes, thus keeping customer-satisfaction SLA's in check.
"Q-Flow Mobile Console brings a true omni channel experience to customers, even if they are standing at the far end of the aisle", says Sid Mandel, VP North American Operations at Q-nomy Inc. He adds that "Q-Flow enables the flow of important sales-enabling data from all channels to the actual sales associate standing with an iPad and helping the customer". According to Mandel, sales associates who get sales tips based on customer CRM and online history data improve their results by more than 10 percent.
Q-Flow Mobile Console is easily configured by non-technical personnel and is optimized for tablets and mobile devices.