Q-nomy today announced successful delivery of its Q-Flow® Multi-Channel Visit Management Solution to Vodafone Germany. Q-Flow will support Vodafone in improving customer experience, providing visit management capabilities and appointment scheduling for its customers in 180 stores nationwide.
Q-Flow’s location-based, appointment self-scheduling capabilities will enable Vodafone customers to book service and sales appointments, as well as to buy items online and pick them up in store (BOPIS).
“We expect Q-Flow to be a major factor in Vodafone's strategic goal of giving their customers the optimal experience, whether they shop online or in store, or request and receive service for their equipment”, says Andy Hart, Lead project Manager in Q-nomy UK.
Vodafone joins a long list of leading retail and telecom businesses who chose Q-nomy as provider of their in-store retail experience software solutions.