Q-nomy's Customer Experience Blog

  • Q-nomy conference 2018 select moments (3): Q-Flow 6.2

    To conclude the series of posts on the Q-nomy annual conference held in November 2018, we’ll cover the announcement of Q-Flow 6.2, the latest addition to the Q-Flow 6 family.

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  • Back from Barcelona – Notes from the Q-nomy Conference

    Q-nomy's annual conference is now a tradition, dating back to 2008, making this year's event the very festive 10th conference! In a manner suitable to such an occasion, it was a particularly exciting gathering of the business leadership and technology experts of Q-nomy and its main channel partners.

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  • Never Resting On Our Laurels: Announcing Q-Flow 6.1

    Q-Flow 6.0 that was launched earlier this year has revolutionized customer journey management. Today, we are moving forward with Q-Flow 6.1...

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  • Customer Interaction Management Goes Omnichannel with Q-Flow 6

    SMS reminders for appointments, Emails with personalized brochures, and of course audio-visual communications over digital signage in the waiting room, are only a small part of the range of communication channels managed by Q-Flow almost since its first commercial release. Nowadays, however, CIM is undergoing a major evolution...

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  • Welcome, Q-Flow 6: A New Suite of Software Products

    We've been preparing you for the launch of Q-Flow 6 since November last year, and now it is finally happening! And it's not just one product – today we are actually launching a whole new family of products. Yes, Q-Flow has become so big that we cannot fit its many functions and capabilities into just one product...

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  • Business Process Management Gets More Personal With Q-Flow 6

    Q-nomy's focus has always been on delivering value through the front-end of the business, by enhancing the customer experience. While doing so, we keep in mind the importance of back-office processes that are required to support front-end service delivery. 

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  • Appointment Scheduling Gets Better With Q-Flow 6

    Appointment Scheduling is one of the key user experiences Q-nomy addresses. Now, with the release of Q-nomy's Q-Flow 6, it gets even better. "Better" as in "Show-me-the-money" better...

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  • The Customer Journey Development Platform

    Over its decade and a half of existence, Q-Flow has evolved not only in terms of features and performance. What started out as a software product focused on managing in-store customer flow, turned into a suite of multiple modules. With V6, Q-Flow emerges as a proper development platform...

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  • BPM 2 CIM Part 2:

    In part 1 of this article we discussed Q-Flow 6’s Connect module, which enables communication via SMS, email, and other channels. However, sometimes there is a need to obtain information from the customer in a format that is more structured than simple text messages and emails.Q-nomy's answer was to add form-filling functionality...

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  • BPM 2 CIM Part 1:

    Our approach to handling and communicating customer-oriented business processes, is fully implemented with the new Q-Flow 6 platform. Q-nomy's BPM module has indeed reached a high level of maturity in version 5.9, now "BPM 2 CIM" takes the solution to the next level...

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