Customer Interaction Management

Chatbots: From Conversation to Transaction – Part 1
January 10, 2018

Chatbots: From Conversation to Transaction – Part 1

Retailers and service providers recently adopted Chatbot technology for customer communication and lead generation. However even avid technology buffs would be discouraged from using a chatbot if it failed in one of the two major use-aspects, which are conducting a reasonably fluent conversation, and providing actual value to the user...
"360" View of the Customer" is great, now what about The Customer's View of You?
March 26, 2018

"360" View of the Customer" is great, now what about The Customer's View of You?

Ever since CRM systems took center stage in service providing organizations, the notion of obtaining a "360 degree customer view" became a key part of business strategy. However, obtaining this perfect view of the customer might not be enough...
Building a Community of Developers
May 30, 2018

Building a Community of Developers

Earlier this month, Q-nomy held its annual developers conference. Our partners sent their programmers and implementation specialists to deepen their Q-Flow knowledge. We trust that the end result of such developer events will be a fuller realization of Q-Flow’s potential and successful delivery of more solutions that enhance omnichannel customer journeys.
Q-nomy conference 2018 select moments (3): Q-Flow 6.2
November 27, 2018

Q-nomy conference 2018 select moments (3): Q-Flow 6.2

To conclude the series of posts on the Q-nomy annual conference held in November 2018, we’ll cover the announcement of Q-Flow 6.2, the latest addition to the Q-Flow 6 family.
Omnichannel Solutions: A Toolbox, Not a Tool
August 11, 2020

Omnichannel Solutions: A Toolbox, Not a Tool

We've recently announced the release of several new Q-Apps designed to enable omnichannel customer service management. These applications, built on the robust software platform of Q-Flow 6, provide a wide range of capabilities, such as multi-channel customer communications, an integration framework, and integration with specific leading vendors.
Get Creative With Your Customer Experience
October 13, 2020

Get Creative With Your Customer Experience

Businesses naturally associate creativity with advertising. We expect our marketing department to come up with creative ideas for new campaigns. But what about creative customer experience?
Ensuring Effective Communication When Customer Service Agents Work From Home
November 2, 2020

Ensuring Effective Communication When Customer Service Agents Work From Home

When customer service agents work from home, things get tricky. Service reps never work in isolation, as it is their job definition to be constantly communicating. Here we examine agent communications and suggest methods to ensure they remain effective when working from home.

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