Cubu - Customer Journey Software as a Service

Cubu™ is the latest innovation from Q-nomy, a team that has been at the forefront of omnichannel customer journey management since 2002. Cubu delivers a simpler, more agile, 100% SaaS offering that packs the power and innovation of Q-nomy, and the experience accumulated in countless projects deployed around the world.

Key Features:

• Appointment Scheduling: Let your customers book their service appointments, whether in-person or over video or other digital channels. Setup agent calendar availability, manage different appointment types, and more.
• Customer Flow Management: Manage the customer flow for both scheduled and unscheduled visits. Streamline the queuing and routing process, optimize agent load-balancing, monitor performance on a live dashboard, and more.
• Customer Interaction Management: Connect to your customers via digital signage, e-tickets, text messages and other digital communication channels.
• Workflow Automation: Use simple "If-Then" rules to automate the customer journey and related tasks. Effortlessly adapt service processes to changing business needs.

Benefits:

• Improve the efficiency of service operations
• Enhance the customer experience and satisfaction
• Improve customer loyalty and sales in retail environments
• Quick to set up, learn, and put to use
• Lower TCO (total cost of ownership) than other enterprise solutions

Cubu is especially tailored to small and medium businesses looking for a quick start and immediate implementation, and do not need the extensive flexibility and customization options offered by our Q-Flow solution. This includes small clinics, pharmacies and retail stores, local government, local financial institutions, and more.

With Cubu, businesses can manage the service process from start to finish, with its rule engine routing the customer and directing communications. Cubu gathers and sorts cases from multiple channels for agents to handle using an intuitive UI, resulting in better customer experience and greater efficiency.

Technical Details:

• Cubu is a SaaS (Software as a Service) solution that runs on Microsoft Azure cloud.
• Cubu complies with the strictest privacy and security standards to ensure the protection of sensitive customer data.
• Cubu integrates with other systems, channels, and devices to provide a seamless customer experience across all touchpoints.

If you're interested in experiencing the power of Cubu for yourself, visit Cubu's dedicated website to learn more and start your trial or purchase.