Colfondos is a Colombian pension fund management firm. Colfondos uses Q-Flow to manage customer appointments in its branches, and in recent years made an effort to add digital channels, giving customers more options to reach agents.
Recently, Colfondos launched a new service channel, allowing its customers to schedule and make video calls with agents. This service is enabled by a Q-Flow software solution, delivered by Issatec, a local Q-nomy partner.
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