Q-nomy's Blog: Customer Experience And More

  • Scheduling a phone call with a customer?  Why not?

    Whether you are a service provider for the telecom industry, financial services, healthcare, or other customer-facing sectors, you are likely already aware of the need for appointment scheduling. If you are running a call center, however, chances are you just attend to call as they come. Well, maybe it's time to start thinking about scheduling phone calls as well...

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  • The Future of Retail Banking

    Financial services and customer-focused banking are experiencing a retail revolution. To optimize the customer experience, a financial service organization needs to understand their customer base now, and in the future.

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  • You Can Now Get Q-Flow Anywhere – And We Really Mean Anywhere

    Q-Flow Central is a cloud-based platform provided by Q-nomy that serves as a secure and easy link between businesses running Q-Flow, and their customers. In a move recently announced to its business partners, Q-nomy now supports hosting Q‑Flow Central services in any Azure Region.

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  • The Financial Foundation Package is the New Face of Q-nomy

    The Financial Foundation Package is a new Q-App. Based on thorough market research, it provides a solution to common business requirements that were presented by credit unions, community financial institutions and small banks. It also embodies the spirit of the Q-Flow ecosystem...

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  • Digitize This! Embedding Humans in Digital Banking

    The emergence of fintech and pressures to improve ROI push banks to reduce the number of branches, and to downsize those branches that they do keep. Yet, interactions with customers who visit the branch are not extraneous to digital transformation, and can be optimized with Q-nomy solutions.

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  • Make Your Branch Interactions Delightful and Achieve NPS Greatness

    Net Promoter Score, or NPS, gauges a service provider's relationship with its customers. We know how important customer experience is to improving NPS, but how can we practically achieve this? What tools do we have at our disposal to help us obtain NPS greatness?

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  • Does live video customer engagement really change things? It sure does for banking and healthcare!

    Enabling video interactions improves customer experience; video interactions engage customers and provide them with the option of getting faster service with less hassle, for example e-visits to clinics in remote locations.

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  • BPM 2 CIM Part 1:

    Our approach to handling and communicating customer-oriented business processes, is fully implemented with the new Q-Flow 6 platform. Q-nomy's BPM module has indeed reached a high level of maturity in version 5.9, now "BPM 2 CIM" takes the solution to the next level...

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  • Overcoming Old Habits With Q-Flow Exchange Bridge

    Organizations upgrading from personal calendars to enterprise-grade appointment scheduling solutions like Q-Flow know what they’re gaining, but they often face an obstacle in the form of old usage patterns. A key success factors in convincing these businesses to adopt Q-Flow is the QXB module. 

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  • Appointment Scheduling is Only Half The Solution

    Many retail businesses nowadays add appointment scheduling to their customer experience offering. These businesses rightfully assume that scheduled visits support resource planning, resulting in more efficient resource utilization. And, it makes their customers happier with shorter wait times and more focused interactions. However, a solution comprising appointment scheduling alone is like a meal without the main course: good, but not satisfactory.

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