Q-nomy's Customer Experience Blog

  • You Can Now Get Q-Flow Anywhere – And We Really Mean Anywhere

    Q-Flow Central is a cloud-based platform provided by Q-nomy that serves as a secure and easy link between businesses running Q-Flow, and their customers. In a move recently announced to its business partners, Q-nomy now supports hosting Q‑Flow Central services in any Azure Region.

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  • The Financial Foundation Package is the New Face of Q-nomy

    The Financial Foundation Package is a new Q-App. Based on thorough market research, it provides a solution to common business requirements that were presented by credit unions, community financial institutions and small banks. It also embodies the spirit of the Q-Flow ecosystem...

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  • Digitize This! Embedding Humans in Digital Banking

    The emergence of fintech and pressures to improve ROI push banks to reduce the number of branches, and to downsize those branches that they do keep. Yet, interactions with customers who visit the branch are not extraneous to digital transformation, and can be optimized with Q-nomy solutions.

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  • Make Your Branch Interactions Delightful and Achieve NPS Greatness

    Net Promoter Score, or NPS, gauges a service provider's relationship with its customers. We know how important customer experience is to improving NPS, but how can we practically achieve this? What tools do we have at our disposal to help us obtain NPS greatness?

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  • Does live video customer engagement really change things? It sure does for banking and healthcare!

    Enabling video interactions improves customer experience; video interactions engage customers and provide them with the option of getting faster service with less hassle, for example e-visits to clinics in remote locations.

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  • Overcoming Old Habits With Q-Flow Exchange Bridge

    Organizations upgrading from personal calendars to enterprise-grade appointment scheduling solutions like Q-Flow know what they’re gaining, but they often face an obstacle in the form of old usage patterns. A key success factors in convincing these businesses to adopt Q-Flow is the QXB module. 

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  • Appointment Scheduling is Only Half The Solution

    Many retail businesses nowadays add appointment scheduling to their customer experience offering. These businesses rightfully assume that scheduled visits support resource planning, resulting in more efficient resource utilization. And, it makes their customers happier with shorter wait times and more focused interactions. However, a solution comprising appointment scheduling alone is like a meal without the main course: good, but not satisfactory.

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  • Young, but not that restless – even millennials seek face-to-face interaction when it matters

    A recent article presents data that may surprise many marketing professionals: though they tend to do almost everything online, millennials still need and opt for the physical, in-branch customer experience when making significant decisions that impact their wallet.

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  • Many banks allow their customers to book appointments with staff, and see this as a simple way to improve service, reduce wait time, and make bankers' work more predictable. However, these banks are not always aware of how appointment scheduling can deeply impact their business.

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  • Providing a software solution for banks might seem like a daunting task, especially when the issue at hand is customer experience and service. Phrases like 'customer data' and 'systems integration' spring to mind, followed by 'information security' and 'oh no, how much is this going to cost us?'

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