A Customer's Journey begins at the lobby; a digital customer journey begins at the Virtual Lobby.
Q-nomy's Virtual Lobby application provides a secure, personal space for customers waiting for a service appointment over video or any other digital channel. It can even support in-store / in-person customer interactions, replacing the traditional check-in kiosk.
The Virtual Lobby adds a mobile, digital waiting room to the Q-Flow customer flow management solution, enhancing the customer experience with useful, personalized functionality:
The Virtual Lobby offers more than just real-time customer experience: it is also a personal space where customers can plan and manage their future appointments.
Like the rest of the Q-Flow software platform, Q-nomy's Virtual Lobby excels at providing users with countless customization options.
Q-nomy can set up the best starting point for your customers' experience:
Launching your customized Virtual Lobby
Integrating the Virtual Lobby with your Q-Flow-enabled Omnichannel Customer Service
Delivering a turnkey solution, including your branded virtual lobby and online appointment booking, along with customer journey and back-office process management that are optimized to your business needs.
Contact us to learn more!