A Customer's Journey begins at the lobby; a digital customer journey begins at the Virtual Lobby.
Q-nomy's Virtual Lobby application provides a secure, personal space for customers waiting for a service appointment over video or any other digital channel. It can even support in-store / in-person customer interactions, replacing the traditional check-in kiosk.
The Digital Waiting Room
The Virtual Lobby adds a mobile, digital waiting room to the Q-Flow customer flow management solution, enhancing the customer experience with useful, personalized functionality:
- Check customers into a scheduled appointment or any available queue, and provide them a "digital ticket".
- Notify customers when their turn arrives and an agent is ready to meet.
- Launch a video appointment when both agent and customer are ready.
- When used for in-store service management, the virtual lobby replaces expensive kiosks, ticket printers and digital signage.
A Personal Space for Customers
The Virtual Lobby offers more than just real-time customer experience: it is also a personal space where customers can plan and manage their future appointments.
- Customer privacy is safeguarded via secure identification and authentication.
- Customers can see details of any future appointments scheduled for them.
- Customers can re-schedule or cancel any upcoming appointment.
An Extensible Customer Experience Platform
Like the rest of the Q-Flow software platform, Q-nomy's Virtual Lobby excels at providing users with countless customization options.
- Customize the look and feel of the lobby to match the service provider's website, mobile apps, and general brand style guide.
- Enhance the customer experience with online information, advertising, entertainment, links, and more content.
- Benefit from the software's upgrade path as Q-Flow customer journey management continues to evolve, and the Virtual Lobby evolves with it.
Jumpstart Your Customer Journey with the Virtual Lobby!
Q-nomy can set up the best starting point for your customers' experience:
Launching your customized Virtual Lobby
Integrating the Virtual Lobby with your Q-Flow-enabled Omnichannel Customer Service
Delivering a turnkey solution, including your branded virtual lobby and online appointment booking, along with customer journey and back-office process management that are optimized to your business needs.
Contact us to learn more!