Customer Journey
October 1, 2015
Make Staff Scheduling Work with Hospital Scheduling Solutions
Q-nomy's hospital scheduling solutions provides that rare blend of scheduling, patient flow, workflow and resource management that enables optimal planning and execution of any medical procedure.
November 29, 2023
Revolutionizing Credit Unions: Accelerating Digital Transformation with a Human Touch
Explore the untapped potential for Credit Unions in the digital age. Learn how closing the gap in advanced banking products presents a unique opportunity to scale services through digital channels.
March 23, 2023
What Does The Introduction Of Cubu Mean For Q-nomy?
As the world becomes more digitized, businesses that need to compete in a fast-paced, ever-changing market seek state-of-the-art technologies - which is where Cubu comes in, delivering Q-nomy's experience as an all-in-one, omnichannel customer journey management solution.
January 17, 2018
Chatbots: From Conversation to Transaction – Part 2
In the previous post, we mentioned that Q-nomy has been studying what value chatbots can bring to users in the context of the omnichannel. We learned that chatbot conversations often end up with the user resorting to human agent support. With this in mind, we created the myVisit Chatbot.
February 5, 2018
Partners, Join Us On The (Customer) Journey!
We recently launched an enhanced partners section on our website. This is part of Q-nomy's shift towards a partner-oriented business model, which puts more emphasis on providing the perfect technology and business platform for value-added partnerships.
March 26, 2018
"360" View of the Customer" is great, now what about The Customer's View of You?
Ever since CRM systems took center stage in service providing organizations, the notion of obtaining a "360 degree customer view" became a key part of business strategy. However, obtaining this perfect view of the customer might not be enough...
May 30, 2018
Building a Community of Developers
Earlier this month, Q-nomy held its annual developers conference. Our partners sent their programmers and implementation specialists to deepen their Q-Flow knowledge. We trust that the end result of such developer events will be a fuller realization of Q-Flow’s potential and successful delivery of more solutions that enhance omnichannel customer journeys.
May 20, 2020
Reopening Stores and Service Centers, Safely
Stores and service centers are now starting to reopen. Businesses and consumers are concerned that required safety measures would render the new customer experience unpleasant. Technology, such as Customer Journey Optimization, can help alleviate some of these fears.
May 18, 2022
Our Recipe for Perfection: Scheduling, With a Side of Visit Management
As the retail industry grows and advances year after year, the need for a solution that encompasses each aspect of a customer journey becomes more and more
June 13, 2022
The Customer Journey Hub: Q-Flow Virtual Lobby
Have you ever waited to get serviced at a bank, government office, or another service center where you take a number only to think, “why can’t this be done on
February 1, 2023
Breaking Down Barriers: How Q-Flow 6.3 SP2 Empowers Disabled Users in the Workplace
At Q-nomy, we understand the importance of accessibility in the workplace. Our mission is to provide solutions that help businesses and organizations perform