Colfondos (Colfondos S.A. Pensiones y Cesantías) is a Colombian pension fund management service provider that was founded in 1991. Today it is a member of the Habitat group, one of Latin America's largest pension fund managers.
The desire to reach more customers, and to provide them with easier access to service, conflicted with the broad geographic distribution of members, and further limitations on travel and face-to-face services imposed during the pandemic.
Colfondos addressed this challenge by opening more digital channels such as chat and virtual offices. As part of this approach, the business wanted to enable its customers to make video calls with agents, and was looking for a solution that incorporated appointment scheduling, video integration, and great customer experience.
Q-nomy partner Issatec provided Colfondos with a solution based on the Q-Flow software platform, which was already being used at Colfondos' service locations since 2017.
The solution included:
To promote the new service, Colfondos created a video advertisement, and is urging customers who visit its website to book a virtual appointment instead of making a long trip to a branch.
📈 Improved Operations: Q-nomy's solution ensures efficiency, reducing travel and waiting times. Cost-effective for the business.
🚀 Enhanced Customer Satisfaction: Q-nomy delivers a complete package for optimal customer experience, merging technology and physical branches.
🏆 Streamlined Experience, Efficient Business: Q-nomy ensures a seamless customer experience, optimizing business efficiency. Happy customers, saved time, and reduced costs.