Q-nomy's Blog: Customer Experience And More

At Q-nomy, we understand the importance of accessibility in the workplace. Our mission is to provide solutions that help businesses and organizations perform better by streamlining processes and enhancing customer experiences. This is why we are proud to announce the release of Q-Flow 6.3 SP2, which puts accessibility at the forefront for disabled users

The Virtual Lobby is a mini-site that looks similar to a mobile application. It provides an environment of a waiting room for customers who booked an appointment and are waiting to receive the service...

Managing your customer volumes and requests can be challenging at the best of times. Now you are faced with social distancing and capacity restrictions but still need to meet your communities’ service needs. New platforms and ways to interact with citizens need to be developed and deployed:  a digital omni-service approach to delivering government services.

Covid-19 has changed the way government provides service to the population, forcing agencies and municipalities to quickly develop processes and technologies that enabled service delivery despite the limitations of social distancing. The big question here is, which of these new processes and technologies would remain in service after the pandemic is over? and what will be their long-term effect?