Q-nomy's Blog: Customer Experience And More

As the world becomes more digitized, businesses that need to compete in a fast-paced, ever-changing market seek state-of-the-art technologies - which is where Cubu comes in, delivering Q-nomy's experience as an all-in-one, omnichannel customer journey management solution.

At Q-nomy, we understand the importance of accessibility in the workplace. Our mission is to provide solutions that help businesses and organizations perform better by streamlining processes and enhancing customer experiences. This is why we are proud to announce the release of Q-Flow 6.3 SP2, which puts accessibility at the forefront for disabled users

The Virtual Lobby is a mini-site that looks similar to a mobile application. It provides an environment of a waiting room for customers who booked an appointment and are waiting to receive the service...

As the retail industry grows and advances, the need for a solution that encompasses each aspect of a customer journey becomes more and more necessary. Most retail businesses have added some sort of appointment scheduling tool to their arsenal, but that is no longer enough to sustain and track their progress.

Stores and service centers are now starting to reopen. Businesses and consumers are concerned that required safety measures would render the new customer experience unpleasant. Technology, such as Customer Journey Optimization, can help alleviate some of these fears.

Earlier this month, Q-nomy held its annual developers conference. Our partners sent their programmers and implementation specialists to deepen their Q-Flow knowledge. We trust that the end result of such developer events will be a fuller realization of Q-Flow’s potential and successful delivery of more solutions that enhance omnichannel customer journeys.

Ever since CRM systems took center stage in service providing organizations, the notion of obtaining a "360 degree customer view" became a key part of business strategy. However, obtaining this perfect view of the customer might not be enough...

We recently launched an enhanced partners section on our website. This is part of Q-nomy's shift towards a partner-oriented business model, which puts more emphasis on providing the perfect technology and business platform for value-added partnerships.

In the previous post, we mentioned that Q-nomy has been studying what value chatbots can bring to users in the context of the omnichannel. We learned that chatbot conversations often end up with the user resorting to human agent support. With this in mind, we created the myVisit Chatbot. 

The emergence of fintech and pressures to improve ROI push banks to reduce the number of branches, and to downsize those branches that they do keep. Yet, interactions with customers who visit the branch are not extraneous to digital transformation, and can be optimized with Q-nomy solutions.