Q-nomy's Customer Experience Blog

  • Building a Community of Developers

    Earlier this month, Q-nomy held its annual developers conference. Our partners sent their programmers and implementation specialists to deepen their Q-Flow knowledge. We trust that the end result of such developer events will be a fuller realization of Q-Flow’s potential and successful delivery of more solutions that enhance omnichannel customer journeys.

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  • Ever since CRM systems took center stage in service providing organizations, the notion of obtaining a "360 degree customer view" became a key part of business strategy. However, obtaining this perfect view of the customer might not be enough...

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  • Partners, Join Us On The (Customer) Journey!

    We recently launched an enhanced partners section on our website. This is part of Q-nomy's shift towards a partner-oriented business model, which puts more emphasis on providing the perfect technology and business platform for value-added partnerships.

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  • Chatbots: From Conversation to Transaction – Part 2

    In the previous post, we mentioned that Q-nomy has been studying what value chatbots can bring to users in the context of the omnichannel. We learned that chatbot conversations often end up with the user resorting to human agent support. With this in mind, we created the myVisit Chatbot. 

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  • Digitize This! Embedding Humans in Digital Banking

    The emergence of fintech and pressures to improve ROI push banks to reduce the number of branches, and to downsize those branches that they do keep. Yet, interactions with customers who visit the branch are not extraneous to digital transformation, and can be optimized with Q-nomy solutions.

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  • Make Your Branch Interactions Delightful and Achieve NPS Greatness

    Net Promoter Score, or NPS, gauges a service provider's relationship with its customers. We know how important customer experience is to improving NPS, but how can we practically achieve this? What tools do we have at our disposal to help us obtain NPS greatness?

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  • Digitizing Brick and Mortar, for a Purpose

    There are many ways to describe the functions of Q-nomy's Q-Flow®, but in essence, what this unique piece of software does is digitize brick and mortar stores and physical service location. Why is this so important?

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  • The Customer Journey Development Platform

    Over its decade and a half of existence, Q-Flow has evolved not only in terms of features and performance. What started out as a software product focused on managing in-store customer flow, turned into a suite of multiple modules. With V6, Q-Flow emerges as a proper development platform...

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  • Young, but not that restless – even millennials seek face-to-face interaction when it matters

    A recent article presents data that may surprise many marketing professionals: though they tend to do almost everything online, millennials still need and opt for the physical, in-branch customer experience when making significant decisions that impact their wallet.

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  • Why Appointment Scheduling is Vital for Omni Channel Retail

    The transition between digital and physical channels is a particularly challenging part of the omni-channel journey. It’s important to make it as smooth as possible. Regardless of the specific line of business...

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