Q-nomy's Customer Experience Blog

  • Q-nomy conference 2018 select moments (3): Q-Flow 6.2

    To conclude the series of posts on the Q-nomy annual conference held in November 2018, we’ll cover the announcement of Q-Flow 6.2, the latest addition to the Q-Flow 6 family.

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  • Building a Community of Developers

    Earlier this month, Q-nomy held its annual developers conference. Our partners sent their programmers and implementation specialists to deepen their Q-Flow knowledge. We trust that the end result of such developer events will be a fuller realization of Q-Flow’s potential and successful delivery of more solutions that enhance omnichannel customer journeys.

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  • Ever since CRM systems took center stage in service providing organizations, the notion of obtaining a "360 degree customer view" became a key part of business strategy. However, obtaining this perfect view of the customer might not be enough...

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  • Chatbots: From Conversation to Transaction – Part 1

    Retailers and service providers recently adopted Chatbot technology for customer communication and lead generation. However even avid technology buffs would be discouraged from using a chatbot if it failed in one of the two major use-aspects, which are conducting a reasonably fluent conversation, and providing actual value to the user...

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  • Customer Interaction Management Goes Omnichannel with Q-Flow 6

    SMS reminders for appointments, Emails with personalized brochures, and of course audio-visual communications over digital signage in the waiting room, are only a small part of the range of communication channels managed by Q-Flow almost since its first commercial release. Nowadays, however, CIM is undergoing a major evolution...

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  • Welcome, Q-Flow 6: A New Suite of Software Products

    We've been preparing you for the launch of Q-Flow 6 since November last year, and now it is finally happening! And it's not just one product – today we are actually launching a whole new family of products. Yes, Q-Flow has become so big that we cannot fit its many functions and capabilities into just one product...

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  • Business Process Management Gets More Personal With Q-Flow 6

    Q-nomy's focus has always been on delivering value through the front-end of the business, by enhancing the customer experience. While doing so, we keep in mind the importance of back-office processes that are required to support front-end service delivery. 

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  • Appointment Scheduling Gets Better With Q-Flow 6

    Appointment Scheduling is one of the key user experiences Q-nomy addresses. Now, with the release of Q-nomy's Q-Flow 6, it gets even better. "Better" as in "Show-me-the-money" better...

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  • BPM 2 CIM Part 2:

    In part 1 of this article we discussed Q-Flow 6’s Connect module, which enables communication via SMS, email, and other channels. However, sometimes there is a need to obtain information from the customer in a format that is more structured than simple text messages and emails.Q-nomy's answer was to add form-filling functionality...

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  • BPM 2 CIM Part 1:

    Our approach to handling and communicating customer-oriented business processes, is fully implemented with the new Q-Flow 6 platform. Q-nomy's BPM module has indeed reached a high level of maturity in version 5.9, now "BPM 2 CIM" takes the solution to the next level...

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