Q-nomy's Blog: Customer Experience And More

  • Ensuring Effective Communication When Customer Service Agents Work From Home

    When customer service agents work from home, things get tricky. Service reps never work in isolation, as it is their job definition to be constantly communicating. Here we examine agent communications and suggest methods to ensure they remain effective when working from home.

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  • Enhancing your Digital Customer Experience with BPM

    Telecommunication service providers today are facing many challenges that are critical to the success and possible survival of their business, including effectively implementing a digital transformation strategy and providing exceptional customer experience.

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  • The Future of Retail Banking

    Financial services and customer-focused banking are experiencing a retail revolution. To optimize the customer experience, a financial service organization needs to understand their customer base now, and in the future.

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  • Q-nomy conference 2018 select moments (3): Q-Flow 6.2

    To conclude the series of posts on the Q-nomy annual conference held in November 2018, we’ll cover the announcement of Q-Flow 6.2, the latest addition to the Q-Flow 6 family.

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  • Ever since CRM systems took center stage in service providing organizations, the notion of obtaining a "360 degree customer view" became a key part of business strategy. However, obtaining this perfect view of the customer might not be enough...

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  • Customer Centric BPM

    What does "Customer Centric BPM Software" mean? What is BPM actually? The answers are revealed in a new video produced by Q-nomy, which you can see right here...

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  • Welcome, Q-Flow 6: A New Suite of Software Products

    We've been preparing you for the launch of Q-Flow 6 since November last year, and now it is finally happening! And it's not just one product – today we are actually launching a whole new family of products. Yes, Q-Flow has become so big that we cannot fit its many functions and capabilities into just one product...

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  • Business Process Management Gets More Personal With Q-Flow 6

    Q-nomy's focus has always been on delivering value through the front-end of the business, by enhancing the customer experience. While doing so, we keep in mind the importance of back-office processes that are required to support front-end service delivery. 

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  • BPM 2 CIM Part 2:

    In part 1 of this article we discussed Q-Flow 6’s Connect module, which enables communication via SMS, email, and other channels. However, sometimes there is a need to obtain information from the customer in a format that is more structured than simple text messages and emails.Q-nomy's answer was to add form-filling functionality...

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  • BPM 2 CIM Part 1:

    Our approach to handling and communicating customer-oriented business processes, is fully implemented with the new Q-Flow 6 platform. Q-nomy's BPM module has indeed reached a high level of maturity in version 5.9, now "BPM 2 CIM" takes the solution to the next level...

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