Q-nomy's Customer Experience Blog

  • Q-nomy conference 2018 select moments (3): Q-Flow 6.2

    To conclude the series of posts on the Q-nomy annual conference held in November 2018, we’ll cover the announcement of Q-Flow 6.2, the latest addition to the Q-Flow 6 family.

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  • Ever since CRM systems took center stage in service providing organizations, the notion of obtaining a "360 degree customer view" became a key part of business strategy. However, obtaining this perfect view of the customer might not be enough...

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  • By offering omni-channel patient journey management, as well as interactive communications between healthcare providers and patients, Q-nomy took the extra step that was needed to deliver a full patient-centric BPM solution. But why do healthcare providers need such a solution? 

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  • Customer Centric BPM

    What does "Customer Centric BPM Software" mean? What is BPM actually? The answers are revealed in a new video produced by Q-nomy, which you can see right here...

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  • Welcome, Q-Flow 6: A New Suite of Software Products

    We've been preparing you for the launch of Q-Flow 6 since November last year, and now it is finally happening! And it's not just one product – today we are actually launching a whole new family of products. Yes, Q-Flow has become so big that we cannot fit its many functions and capabilities into just one product...

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  • Business Process Management Gets More Personal With Q-Flow 6

    Q-nomy's focus has always been on delivering value through the front-end of the business, by enhancing the customer experience. While doing so, we keep in mind the importance of back-office processes that are required to support front-end service delivery. 

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  • BPM 2 CIM Part 2:

    In part 1 of this article we discussed Q-Flow 6’s Connect module, which enables communication via SMS, email, and other channels. However, sometimes there is a need to obtain information from the customer in a format that is more structured than simple text messages and emails.Q-nomy's answer was to add form-filling functionality...

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  • BPM 2 CIM Part 1:

    Our approach to handling and communicating customer-oriented business processes, is fully implemented with the new Q-Flow 6 platform. Q-nomy's BPM module has indeed reached a high level of maturity in version 5.9, now "BPM 2 CIM" takes the solution to the next level...

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  • Q-Flow 5 dot … no wait, it's 6!

    A few days ago we announced the next version of Q-Flow is coming, and it's going to be called V6. It is a brand new family of Q-Flow products, the first since the introduction of Q-Flow 5.0 back in 2008. This milestone deserves a few words, even more than that — it deserves a celebration!

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  • Our new operating room scheduling & management solution video is out!

    Q-nomy tackles complex patient-centric-care delivery processes and streamlines them to enhance patient experience and healthcare provider performance. Our vision and platform capabilities can be experienced in a series of short, easy-to-understand videos...

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